<p>At Nouryon, our global team takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society's needs - today and in the future.</p> <p>About the job:</p> <p>At Nouryon, we are seeking a Commercial Excellence & Sales Support Specialist to support our Polymer Specialties business. In this role, you will help ensure an efficient sales process and strong customer experience by working closely with sales, customer service, logistics, and compliance teams. You will support key activities such as pricing, master data management, order tracking, and issue resolution while contributing to process improvements and strengthening customer relationships across the commercial organization.</p> <p>In your future role as a Sales Support, you will:</p> <ul> <li>Support pre- and post-sales activities to ensure a smooth and efficient order-to-cash process </li><li>Maintain and manage master data, pricing, and customer information with a high level of accuracy </li><li>Monitor customer orders against contracts and help ensure fulfillment commitments are met </li><li>Act as a key point of coordination between sales, customer service, logistics, and trade compliance teams </li><li>Assist customers and internal stakeholders with inquiries, special requests, and issue resolution </li><li>Coordinate activities such as customer complaints, price support, and recertifications </li><li>Support rebate processes in collaboration with sales and marketing teams </li><li>Contribute to continuous improvement initiatives that enhance sales processes and overall efficiency </li><li>Gather and analyze data to support decision-making and identify opportunities for improvement </li><li>Partner closely with commercial leadership to support business priorities and strategic initiatives </li></ul> <p>We believe you bring:</p> <ul> <li>A bachelor's degree or equivalent experience </li><li>5+ years of experience in sales support or customer service, ideally within a manufacturing or logistics environment </li><li>Experience working with ERP systems such as SAP, preferably in a B2B or sales and distribution setting </li><li>Familiarity with CRM tools such as Microsoft Dynamics </li><li>Strong communication skills and a customer-focused mindset </li><li>The ability to manage multiple priorities with structure, attention to detail, and flexibility </li><li>A proactive approach and the confidence to collaborate across teams and influence outcomes </li><li>Analytical skills with experience using Excel to gather and interpret data </li><li>Solid business understanding and problem-solving capabilities </li><li>A collaborative mindset with a drive for continuous improvement and professional growth </li></ul> <p>Good to know:</p> <ul> <li>This is an onsite position in Chicago, IL. </li><li>This position reports directly to the Sales Support & Commercial Excellence Manager. </li></ul> <p>Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/</p> <p>We look forward to receiving your application!</p> <p>We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.</p> <p>About?Nouryon:</p> <p>Explore careers and life at Nouryon</p> <p>If you're looking for your next career move, apply today and join Nouryon's worldwide team in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.</p> <p>Visit our website and follow us on LinkedIn.</p> <p>#WeAreNouryon #GrowWithUs</p> <p>Nouryon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law.</p> <p>We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.</p> <p>#LI-Onsite</p>