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Senior Specialist - Package Implementation
LTIMindtree Charlotte, NC3 days
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<p>Senior Specialist - Package Implementation</p> <p>Seeking a Specialist with 12 to 14 years of experience in Pega Customer Service to drive CRM solutions and enhance customer engagement<</p> <p><</p> <ul> <li>Design develop and implement Pega Customer Service applications tailored to business needs.< </li><li>Collaborate with crossfunctional teams to integrate Pega CRM solutions with existing systems.< </li></ul> <p>··Â    Analyze customer service processes and recommend improvements using Pega tools.</p> <p>··Â    Participate in requirement gathering system design and documentation.<</p> <ul> <li>Ensure high quality deliverables by adhering to coding standards and best practices.< </li><li>Troubleshoot and resolve issues related to Pega Customer Service applications< </li><li>Stay updated with the latest Pega platform features and industry trends to suggest innovative solutions.< </li><li>Mentor junior team members and provide technical guidance within the PegaCRM domain. </li></ul> <p>Â</p> <p>Roles and ResponsibilitiesÂ</p> <ul> <li>Lead the end-to-end delivery of Pega Customer Service projects ensuring alignment with business goals.< </li><li>Collaborate with stakeholders to understand customer service challenges and translate them into technical solutions.< </li><li>Develop and maintain reusable components and frameworks to accelerate Pega CRM development.< </li></ul> <p>··Â    Conduct code reviews and ensure compliance with organizational standards.</p> <p>··Â    Drive continuous improvement initiatives to optimize customer service.<</p> <ul> <li>workflows Provide technical leadership and support during all phases of the project lifecycle.< </li><li>Facilitate knowledge sharing sessions and training for team members on Pega Customer Service capabilities.< </li><li>Manage risk and resolve complex technical issues to maintain project timelines and quality </li></ul> <p>Charlotte - North Carolina - USA12 - 14 Years10R Charlotte - North Carolina - USA16-Mar-2026NACTIVE1448058</p> <p>Mandatory Skills : Pega - Customer Service, Pega LSA</p>
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