<p>Job Summary</p> <p>The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers financial and human resource transactional support.</p> <p>Reporting to the Imaging Services Supervisor, you will use high-speed scanning stations to archive or process paper documents. You will prepare paper documents to go through a scanner, picking appropriate scanning profiles, scanning documents, manual data entry, quality assurance, and documentation.</p> <p>The SSC maintains a strong focus on customer service with expectations for timely and accurate processing of requests. You will be working in a high-volume, transactional environment which requires a strong attention to detail. This position is expected to meet productivity & accuracy standards.</p> <p>Work Location:</p> <p>You are 100% on-site in Ann Arbor, MI</p> <p>Please note:</p> <p>Visa sponsorship is not available for this position</p> <p>Responsibilities*</p> <ul> <li>Maintain records, prepare forms, verify information, and resolve routine problems </li><li>Compile and create logs for relevant tracking and metrics </li></ul> <p>Required Qualifications*</p> <ul> <li>High School diploma or equivalent </li><li>1+ years of experience providing customer service </li><li>Intermediate-level proficiency with data entry </li><li>You will perform physical job tasks safely. This includes routinely moving up to 50 lbs </li></ul> <p>Modes of Work</p> <p>Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes</p>