<p>Job Description</p> <p>Infosys is seeking a Datacenter Technician. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.</p> <p>Required Qualifications:</p> <ul> <li>Candidate must be located within commuting distance of Tampa, FL / Twinsburg, OH or be willing to relocate to the area. This position may require travel in the US. </li><li>Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. </li><li>At least 6 months of Information Technology experience. </li><li>At least 6 months of experience with Hands and feed support for Data Center operations. </li><li>Candidates must be available to work onsite on a Rotating / Flexible shift timings at respective Datacenter to provide. It includes both demand onsite support, and extended shift coverage as needed. </li><li>Candidate must be available to work on a rotating shift schedule to provide support at Datacenter. </li></ul> <p>Shift 1 06:00-15:00 PST</p> <p>Shift 2 14:00-23:00 PST</p> <p>Shift 3 22:00-07:00 PST</p> <ul> <li>Installations: Rack & stack IT devices, configure ILO/IDRAC, perform ping tests, install trunks, patch cords, panels, and power cables. </li><li>Audits & Support: Conduct IT/DC Track audits, approve vendor access, provide on-call and emergency coverage. </li><li>Break/Fix: Troubleshoot cables (SM, MM, copper), execute change requests, replace hardware parts (NICs, SFPs, memory, drives). </li><li>Decommissioning: Remove patch cords and old hardware, manage media disposal (wipe/shred), coordinate ADR/ERI tracking. </li><li>Hardware Receiving: Handle package pickup/delivery, update HRS/DC Tracks, RMA parts, track assets. </li><li>Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Collaborate with Technology team members to ensure efficient operation of the organization's Datacenter operations environment. </li><li>Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems. </li><li>Ensure that work is carried out within agreed service levels and in accordance with project guidelines. </li><li>Explain and document technical issues in a clear way to technical teams, business stakeholders. </li><li>Experience and desire to work in a Global delivery environment. </li><li>Good Communication and Analytical skills. </li></ul> <p>Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -</p> <ul> <li>Medical/Dental/Vision/Life Insurance </li><li>Long-term/Short-term Disability </li><li>Health and Dependent Care Reimbursement Accounts </li><li>Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) </li><li>401(k) plan and contributions dependent on salary level </li><li>Paid holidays plus Paid Time Off </li></ul> <p>The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.</p>