<p>Job Description</p> <p>This role is based in our 605 Third Avenue office.</p> <p>The Sales Operations Coordinator plays a key role in supporting the sales operations team by contributing to efficiency in processes, systems, and exhibitor support. The role will focus on assisting with event setups, sales data, and process documentation, ensuring smooth operations for the sales teams and a seamless experience for customers. This is a highly collaborative position that requires organizational, communication, and problem-solving skills.</p> <p>Key Responsibilities</p> <p>Contract Management</p> <ul> <li>Review exhibitor contract applications submitted through Map Your Show for accuracy and completeness within predefined operations territory </li><li>Process contracts into Salesforce </li><li>Review & process secondary contracts with additional products (sponsorships, FBP, corners) </li><li>Maintain lists of pending signatures on revised contracts; distribute to sales as needed </li><li>Support sales team in understanding sales processes and functional processes between Map Your Show and Salesforce </li></ul> <p>Exhibitor Support</p> <ul> <li>Manage a queue within a shared inbox to monitor and respond to exhibitor requests </li><li>Perform manual entry and audit as needed on customer records to maintain accuracy </li><li>Assist exhibitors with field updates and change requests </li><li>Troubleshoot system issues and provide general exhibitor support </li><li>Maintain parent/child relationships on exhibitor records in MYS for proper display in Expoplatform </li><li>Facilitate checklist calls for standard booth exhibitors and lower priority customers </li><li>Update verification status information in MYS based on lists from HSG </li><li>Problem-solving client issues by researching accounts and finding supporting documentation. </li></ul> <p>Onsite and Pre-Show Support</p> <ul> <li>Support onsite rebook activities by working the rebook desk and attending key onsite activities </li><li>Assist exhibitors with booking codes and application submission issues </li><li>Troubleshoot system issues and provide general exhibitor support </li><li>Occasional overtime and the ability to perform other duties as required by business needs </li><li>Ability to travel to tradeshow events </li></ul> <p>System Management</p> <ul> <li>Process contracts between MYS and Salesforce systems </li><li>Ensure exhibitors gain appropriate access to the Exhibitor Resource Center (ERC) </li><li>Coordinate with billing team on contract changes and updates </li><li>Serve as gatekeepers/approvers in change request process facilitated through Salesforce </li><li>Advise on gaps or areas of enhancement in process </li></ul>