<p>Who We Are: Schwazze (SHHwahZZ) is a purpose-driven, vertically integrated cannabis operator. We are building a leading seed-to-sale company with best-in-class dispensaries and exceptional cultivation, manufacturing, and wholesale capabilities. Driven by a high-performance culture, we combine customer focus and data-driven insights to unlock the plant's full potential and improve the human condition.</p> <p>At Schwazze, you are not just an employee-you are part of a purpose-centered, performance-driven team where your contributions matter, your growth is supported, and your potential is limitless. We lead with integrity, connection, engagement, excellence, and empowerment, fostering a culture where people thrive, communities flourish, and the industry moves forward. These values define our commitment to creating a supportive, positive workplace while delivering exceptional customer experiences.</p> <p>For more information, please visit our website: www.schwazze.com</p> <p>Job Title: IT Field Technician</p> <p>Salary Range: $65,000-$75,000 annually</p> <p>Type: Full-Time, Exempt</p> <p>Location: Denver, Colorado (Main Office) or Boulder, CO (Satellite Office)</p> <p>Position Objective</p> <p>The IT Field Technician plays a pivotal role in our organization by offering extensive IT support to our Share Service Centers, retail stores, and various facilities. This multifaceted role encompasses the vital tasks of identifying and promptly resolving a wide spectrum of system, process, and technical issues, ensuring the seamless operations of our business. In addition, the IT Field Technician actively participates in critical initiatives such as new store openings, market construction projects, and on-site field support to drive the growth and efficiency of our operations.</p> <p>Essential Functions</p> <p>IT Helpdesk Management (40%)</p> <ul> <li>Efficiently manage helpdesk tickets and support requests, ensuring timely and independent resolution. </li><li>Maintain equipment and software inventory using our helpdesk software. </li><li>Configure and maintain Microsoft Office 365, directory services, SharePoint, HTML, and other applications. </li><li>Collaborate with internal teams and end-users to understand technical issues and provide effective solutions. </li><li>Provide end-user support and training to ensure the correct use of applications and tools. </li></ul> <p>Network and Systems Administration (35%)</p> <ul> <li>Purchase, configure, deploy, maintain, and upgrade corporate networks, retail systems, and facilities systems. </li><li>Onboard and offboard team members, managing system access, and ensuring a smooth transition for new employees. </li><li>Set up, install, maintain, and update computer hardware and software systems, addressing hardware and software issues promptly. </li><li>Administer and support third-party applications, resolving issues and providing technical guidance to users. </li><li>Implement and enforce network and system security protocols to safeguard data and resources. </li></ul> <p>System Security and Performance (25%)</p> <ul> <li>Proactively monitor and address system performance, including availability, connectivity, utilization, throughput, and latency. Conduct regular system performance evaluations. </li><li>Test systems for vulnerabilities and weaknesses, recommending and implementing security enhancements. </li><li>Collaborate with the IT team to develop and refine IT policies and procedures, ensuring alignment with industry best practices. </li><li>Specify system requirements and design innovative solutions to optimize system performance and user experience. </li><li>Research and make recommendations on system administration, staying updated with emerging technologies and industry trends. </li></ul> <p>Please note that the percentage allocations are a general estimate and may vary based on business needs and priorities. Additional duties may be required as needed to support overall operations.</p>