<p>About PartsSource</p> <p>PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.</p> <p>PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.</p> <p>Client Experience Technical Trainer</p> <p>Hudson, Oh Hybrid</p> <p>`About the Job Opportunity</p> <p>We are seeking a dynamic and experienced Technical Trainer to lead the development, standardization, and delivery of comprehensive training programs designed to empower both internal teams and customers with the knowledge and skills to excel. The ideal candidate will take full ownership of curriculum design, ensuring it is aligned with organizational goals and user needs while fostering a deep understanding of product features and their applications.</p> <p>What You'll Do</p> <ul> <li>Curriculum Ownership and Standardization: Develop, maintain, and standardize training materials and resources that effectively address the needs of diverse audiences, ensuring consistency and quality across all programs. </li><li>Webinar Development and Facilitation: Design and deliver engaging product feature webinars to educate users on new and existing functionalities, showcasing best practices and driving product adoption. </li><li>Persona-Based Training Paths: Create targeted training paths tailored to specific personas, addressing the unique goals, challenges, and workflows of different user roles. </li><li>Customer Training Ownership: Partner with customers to understand their specific training needs and deliver customized sessions that align with their objectives and use cases. </li><li>Collaboration and Feedback: Work closely with cross-functional teams, including product, customer success, and sales, to gather insights, refine training programs, and ensure alignment with company strategies. </li></ul> <p>What You'll Bring</p> <p>Background</p> <ul> <li>Proven experience in curriculum development, training delivery, and facilitation. </li><li>Strong understanding of adult learning principles and instructional design. </li><li>Excellent communication and presentation skills, with the ability to engage diverse audiences effectively. </li><li>Experience creating customized training materials tailored to specific customer needs and use cases. </li><li>Familiarity with webinar tools, learning management systems, and training technologies. </li><li>A proactive approach to problem-solving and a passion for delivering exceptional customer experiences through education </li><li>3+ years in a Technical Training or Learning and Development role </li><li>Experience using authoring tools such as MindTickle or WordPress </li><li>Familiarity with the use of a Learning Management System (LMS) and with the help of multimedia in training </li></ul> <p>Who We Want to Meet</p> <ul> <li>Act Like an Owner - You take the initiative and are focused on seeing commitments all the way through to completion. </li><li>Serve with Purpose - You are purpose driven and committed to understanding the challenges our customers face. </li><li>Adapt to Thrive - You are open to new ideas, embrace change, and learn from new experiences. </li><li>Tenacity - Ability to develop ideas independently and thrive in a fast-paced start-up environment is essential for success </li></ul> <p>Benefits & Perks</p> <ul> <li>Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) </li><li>Career and professional development through training, coaching and new experiences. </li><li>Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. </li><li>Inclusive and diverse community of passionate professionals learning and growing together. </li></ul> <p>Interested?</p> <p>We'd love to hear from you! Submit your resume and an optional cover letter explaining why you'd be a great fit.</p> <p>About PartsSource</p> <p>Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.</p> <p>In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.</p> <ul> <li>Read more about us here: </li><li>PartsSource Named to Newsweek's List of the Top 200 America's Most Loved Workplaces for 2024 </li><li>PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023 </li><li>WSJ: Bain Capital Private Equity Scoops Up PartsSource </li><li>PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List </li></ul> <p>PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.</p> <p>Legal authorization to work in the U.S. is required.</p>