<p>Job Summary</p> <p>Ensure that all proper service is provided to internal and external customers. Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.</p> <p>Principal Duties and Responsibilities:</p> <ul> <li>Coordinate and prioritize daily department activities as directed by area supervisor. </li><li>Assist in training new employees. </li><li>Assist sales representatives and service team members with system configurations and upgrades </li><li>Providing assistance during Software verification activities </li><li>Provide installation support, maintenance, and system modification for client needs </li><li>Contribute to the company goals by being an effective gatekeeper of critical information to the field as well as being proactive in communicating from to the team. </li><li>Handle incoming communications from hospital, Sales Representatives, agents and customers </li><li>Initiate various department reports </li><li>Maintain department records. </li><li>Assist in developing department policies and procedures. </li><li>Build and maintain relationships with internal and external personnel. </li><li>Provide input to supervisor as to work scheduling. </li></ul> <p>This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.</p> <p>Expected Areas of Competence (i.e., knowledge, skills and abilities)</p> <ul> <li>Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner </li><li>Experience with cloud and VPN solutions </li><li>Must demonstrate the ability to work as part of a team is essential to the job. </li><li>Participate in proactive team efforts to achieve departmental and company goals. </li><li>Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders) </li><li>Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct) </li><li>Effective working in teams to achieve the department's objectives </li></ul> <p>Education/Experience Requirements</p> <ul> <li>High School Diploma or equivalent </li><li>5+ Years of prior Customer Service experience preferred </li><li>Must have at least 2 years' of Technical support experience </li></ul> <p>Travel Requirements</p> <ul> <li>Less than 5% </li></ul> <p>What You Can Expect</p> <p>How You'll Create Impact</p> <p>What Makes You Stand Out</p> <p>Your Background</p> <p>Travel Expectations</p> <p>EOE/M/F/Vet/Disability</p>