<p>Job Title Service Manager Company I State Truck Center Location Madison Wisconsin I State Truck Center is seeking a dynamic leader to join our team as a Service Manager at our Madison Wisconsin location This role will oversee our Heavy Duty Truck Service Shop driving operational excellence and customer satisfaction If youre a skilled leader looking for a rewarding career with a growing company apply now About the Role The Service Manager is a vital part of our truck management team responsible for leading the Service Department growing our service business ensuring customer satisfaction and promoting our products and services Interstate Companies Inc is a dynamic organization with over 1600 employees across five operating units Interstate Assembly Systems Interstate Bearing Systems Interstate Energy Systems Interstate Power Systems and I State Truck Center We are a leader in Heavy Diesel Construction Equipment Off Highway Equipment and Agriculture Equipment guided by our commitment to Pride in Service in every interaction Key Responsibilities Ensure high levels of customer satisfactionRecruit train lead and motivate a high performing service teamDrive company sales through active engagementMonitor key performance metrics revenue profitability efficiencyEnsure compliance with safety objectivesProvide accurate service quotesManage truck work order system and service invoicingCommunicate company policies procedures and goals to the teamUphold Interstates commitment to customersRequired Skills Strong interpersonal leadership and communication abilitiesExpertise in Fixed Operations proceduresSolid understanding of mechanical components and repair processesProficiency in customer service sales and marketingAbility to interpret and utilize profit and loss statementsProactive problem solver with strong business planning skillsFamiliarity with 5S Lean principlesPrior experience as a service manager in the trucking industryQualifications Excellent verbal and written communication skillsProven ability to manage teams and processesExperience in truck shop service management preferredHigh School Diploma or GEDAbility to lift and work without physical restrictionsBenefits Competitive compensation reflecting your expertiseUniforms provided and cleaned by InterstateTool program availableTuition assistance for continued education and career growthHealth dental and vision coverage starting the first day of the following monthPaid Time Off PTO accruing from day one6 Holidays and 2 Floating Holidays annually401K with company matchingLong Term and Short Term Disability providedLife Insurance providedHealthiest You Virtual Health Care covered by InterstatePPE Reimbursement for safety glasses and bootsPet Insurance for your furry companionsEmployee discounts on products and servicesPaid Employee Assistance Program 247 access to guidance consultantsPaid health and well being screenings for employees and spousesPlease note this job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with or without notice Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested people to apply for this position by submitting a resume for consideration Military Friendly Hiring DTLYL</p>