<p>You will be responsible for systems implementation and administration within Facilities Development & Operations including but not limited to: software applications/upgrades, database administration, security management, training, storage management, backup management, and network interfacing. You will focus on enhancing agent experience through seamless operation of Marketing On Demand programs and ensuring accurate billing for agents. You will report to a Business Systems Senior Manager.</p> <p>Position Compensation Range:</p> <p>$68,000.00 - $113,000.00</p> <p>Pay Rate Type:</p> <p>Salary</p> <p>Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.</p> <p>Primary Accountabilities</p> <ul> <li>Provide operational and user support for business system applications and related hardware that support division and corporate strategies. </li><li>Respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application. </li><li>Document and maintains business processes and business rules. </li><li>Conduct user acceptance testing for business systems. Identifies opportunities for improved user acceptance testing processes and methodologies. </li></ul> <p>Specialized Knowledge & Skills Requirements</p> <ul> <li>Demonstrated experience providing customer-driven solutions, support or service. </li><li>Basic knowledge and understanding of unit, functional, performance, and user acceptance testing. </li><li>Basic knowledge and understanding of how technology can be used to automate business processes. </li><li>Demonstrated experience documenting work processes and business rules. </li><li>Demonstrated experience using business systems to provide customer service. </li></ul> <p>Additional Information</p> <ul> <li> <p>Offer to selected candidate will be made contingent on the results of applicable background checks</p> </li><li> <p>Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</p> </li><li> <p>Sponsorship will not be considered for this position unless specified in the posting</p> </li><li> <p>5+ years of experience using Python preferred</p> </li><li> <p>5+ years of experience using DBA preferred</p> </li><li> <p>5+ years technical support experience preferred.</p> </li></ul> <p>In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034</p> <p>We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.</p> <p>We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</p> <p>American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.</p> <p>#LI-CF1</p>