<p>Customer Service/Dispatcher</p> <p>Join Vander Hyde Mechanical as a Customer Service Representative / Dispatcher!</p> <p>Vander Hyde Mechanical has been proudly family-owned and operated in Grand Rapids for over 36 years. We've built a trusted reputation for exceptional service across electrical, HVAC, plumbing, and low-voltage systems - all driven by a team of experienced professionals. When you join Vander Hyde, you're part of a team that treats people right, celebrates hard work, and invests in your future.</p> <p>As a CSR/Dispatcher, you are at the center of our business. Every call, every schedule, every technician you dispatch directly impacts our customers' experience and our company's success. You'll play a huge role in driving sales, building relationships, and keeping operations running smoothly across every department. This is a position where your voice, decisions, and problem-solving skills truly make a difference.</p> <p>If you thrive in a fast-paced, problem-solving environment, love helping people, and enjoy keeping things organized and on track, this position may be the perfect fit.</p> <p>Why Vander Hyde?</p> <ul> <li>Comprehensive Benefits: Our employees receive a free health insurance option, along with available coverage for dental and vision, and company-paid life insurance. </li><li>Flexibility That Works for You: In addition to PTO, we offer unpaid time off - one of our most appreciated benefits </li><li>Career Development: Ongoing training and advancement in a multi-trade environment </li><li>Locally Owned, Family-Oriented: Over 36 years of success in West Michigan, built on trust, respect, and service </li><li>Retirement Planning: 401(k) with a company match to help you build your future </li></ul> <p>Position: Customer Service Representative / Dispatcher</p> <p>Schedule: Monday through Friday, 8:00am - 5:00pm, on-site</p> <p>Pay: $17.00 - 24.00 hourly, based on experience</p> <p>Key Responsibilities:</p> <ul> <li>Answer and manage a high volume of customer calls with professionalism and care </li><li>Listen closely to understand customer needs and schedule service accordingly </li><li>Dispatch service technicians efficiently while monitoring routes and status updates </li><li>Build trust with customers by providing accurate information and clear communication </li><li>Handle incoming emails, schedule updates, and follow-ups promptly </li><li>Support customers with additional products and services where appropriate </li></ul> <p>Experience We're Looking For:</p> <ul> <li>2+ years of experience in customer service is required </li><li>1+ years of high-volume call handling experience, preferred </li><li>1+ years of dispatching experience, preferred </li></ul> <p>What You'll Need to Succeed:</p> <ul> <li>Enjoys taking initiative and being dependable </li><li>Stays calm and makes good decisions when things get busy </li><li>Can juggle tasks and keep things organized without losing focus </li><li>Communicates clearly and listens well </li><li>Brings empathy and understanding while staying practical </li><li>Works well both on your own and with a team </li></ul> <p>Discover more about Vander Hyde and what drives us at: https://www.vanderhyde.com/about-us. Join a team that values integrity, professionalism, and people. Take the next step in your career with Vander Hyde Mechanical today!</p>