<p>Job Summary</p> <p>Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The salary listed in the job description reflects the full pay range for this position, from entry level through advanced career stages.</p> <p>NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.</p> <p>Provides customer service and clerical support for an assigned Division or program. Work involves receiving and assisting callers and visitors; providing information and explaining policies and procedures; collecting payments and applications; and performing a variety of routine clerical duties.</p> <p>Essential Functions</p> <ul> <li>Answers division/department telephones and incoming correspondence; assists callers with questions regarding division programs, services or procedures; refers callers to other staff members as appropriate; and takes messages; may operate switchboard. </li><li>Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or division; provides information regarding Division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from division databases or records as requested. </li><li>Provides forms, applications, receipts or other documents to visitors/customers upon request; assists customers with completing forms. </li><li>Performs general clerical work to support Division programs and operations; enters and maintains information in Division databases; retrieves information upon request; copies and files documents, schedule conference rooms or meetings; maintains mailing lists. </li><li>Prepares correspondence, letters and memos; types and completes forms and other documents. Issues permits and certificates which have been prepared and/or approved by professional/ technical staff; prepares and/or maintains Division resources such as maps, code books, etc. </li><li>Receives forms, applications and/or fees from customers, clients and/or residents; logs/records related information such as customer name, date received or dollar amount, etc. </li><li>Receives, dates and distributes incoming mail. Prepares outgoing mail; makes photocopies of documents; distributes and/or faxes documents upon request. </li><li>Maintains a variety of Division files and records, such as program and operational files, mailing lists, client files, etc. </li><li>May operate two-way radios to communicate with field personnel. </li></ul> <p>Minimum Qualifications</p> <ul> <li>High school diploma or GED required. </li><li>No experience is required; six (6) months of related experience is preferred. </li><li>Fingerprinting required. </li></ul> <p>Supplemental information</p> <ul> <li>Salary offers above the minimum pay grade may be considered based on qualifications. </li><li>Essential Employees may be required to work during an undeclared or declared emergency. The County's Administrative Office will determine who will be required to work on an incident-by-incident basis. </li><li>This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. </li></ul>