<p>Responsibilities: As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:</p> <ul> <li>Greet guests warmly and professionally, whether in person or over the phone. </li><li>Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards. </li><li>Follow processes outlined in the Guest Reception Training Manual SOP. </li><li>Maintain positive working relationships with Sales, Marketing, and Administrative teams. </li><li>Distribute and collect Guest Registration Forms, assisting guests with any inquiries. </li><li>Accurately assign guests to Sales Representatives in the order of their arrival. </li><li>Ensure timely updates of guest information in Concierge. </li><li>Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary. </li></ul> <p>Benefits: Joining our team comes with a range of benefits, including:</p> <ul> <li>401(k) plan </li><li>Dental insurance </li><li>Vision insurance </li><li>Health insurance </li><li>Paid time off </li><li>Employee discounts, and more! </li></ul> <p>Why Us:</p> <ul> <li>Company growth: Experience being part of our expanding success. </li><li>Customer satisfaction: Contribute to the satisfaction of our valued customers. </li><li>Passionate team: Join a team that values customer obsession. </li></ul> <p>Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.</p> <p>If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!</p>