<p>Overview</p> <p>To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.</p> <p>Telephone Operators Are Responsible For Answering Switchboard Calls For The Hospital's Main Campus And Designated Satellite Locations During All Hours Of Operation.</p> <p>EEO/AA/Disability/Veteran</p> <p>Responsibilities</p> <ul> <li> <ol> <li>Telephone Operator: </li></ol> </li><li> <ol start="2"> <li>Answers And Dispatches Calls On Hospital Emergency Lines. Must Be Familiar With Emergency Preparedness Policies Regarding Internal & External Disasters. Code Calling Includes But Is Not Limited To Code Bat?S; Code Met?S, Code Pci?S, Code Grey, Code Orange, Code 123 Red, Code 911, Code Mr. Green, Code Adam, & Code 8?S. Alerts Indicating When Devices Being Monitored For Temperature Thresholds (Medication Refrigerators, Warming Cabinets, Etc.) Are Out Of Range Will Require Calls To Be Dispatched To The Appropriate L&M Personnel. </li></ol> </li><li> <ol start="3"> <li>Directs Call Traffic To The Appropriate Areas By Utilizing Various Information Databases. </li></ol> </li><li> <ol start="4"> <li>Maintains And Updates Various On-Call Schedules. </li></ol> </li><li> <ol start="5"> <li>Maintains Records Of Medical Staff Vacations And Any Other Absence To Provide Appropriate Coverage Information. </li></ol> </li><li> <ol start="6"> <li>Must Be Able To Speak Clearly And In A Proper Tone So As To Be Understood In All Capacities. </li></ol> </li><li> <ol start="7"> <li>Must Be Familiar With All Hospital Departments, And The Proper Procedure For Contacting Different Areas. </li></ol> </li><li> <ol start="8"> <li>Must Be Familiar With The Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, And Other Similar Situations. </li></ol> </li><li> <ol start="9"> <li>Must Follow Scripts When Answering Calls At The Switchboard. </li></ol> </li><li> <ol start="10"> <li>Overhead Pages Requested Medical & Hospital Staff Based On Requests Made. </li></ol> </li><li> <ol start="11"> <li>Meet Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review. </li></ol> </li><li> <ol start="12"> <li>Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department. </li></ol> </li></ul> <p>Qualifications</p> <p>EDUCATION</p> <p>High School Diploma Or Equivalent.</p> <p>EXPERIENCE</p> <p>Telephone And One (1) Year Experience Customer Service Experience. Computer Experience; Medical Terminology A Plus. Basic Keyboarding Skills Required.</p> <p>SPECIAL SKILLS</p> <p>Courteous And Helpful Disposition, Patience; Ability To Meet And Speak With The Public As 'First Contact' Of The Hospital; Articulate And Able To Clearly Give Directions To Locations Within The Hospital.</p> <p>YNHHS Requisition ID</p> <p>153194</p>