<p>Technical Account Manager Managed IT Location Beaverton OR On siteCompensation 60000 100000 DOEJob Description Pacific Office Automations Technical Account Managers TAMs are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division TAMs work closely with internal teamsSales Engineers Helpdesk Onboarding and Project Deliveryto ensure clients effectively leverage maintain and evolve their IT environments Our TAMs act as trusted advisors aligning technology with business goals driving IT strategy and ensuring high levels of client satisfaction through proactive communication planning and relationship management Skills Knowledge and Expertise Our ideal candidate demonstrates a high level of emotional intelligence EQ and professional maturity enabling them to build and maintain strong client relationships They are adept at strategic thinking guiding business leaders through complex IT decisions and reframing challenges into actionable solutions The right individual is confident presenting to executives skilled in IT strategy development and capable of bridging the gap between technical requirements and business outcomes Qualifications Required 5 years of experience in one or more of the following roles Technical Account Management vCIO IT Director or Senior IT Consultant Proven experience with IT budgeting strategic planning and technology roadmap development Experience presenting to C level executives and conducting Technical Business Reviews TBRs Strong understanding of ROI analysis and cost benefit justification for IT investments Ability to translate complex technical concepts into business language Deep knowledge of cloud and infrastructure technologies including modern network security and collaboration platforms Strong aptitude for customer service and client retention Excellent verbal written and analytical communication skills Highly organized with the ability to manage multiple priorities effectively Ability to remain composed and focused under pressure while managing client escalations Collaborative mindset with the ability to work cross functionally with technical and non technical teams Qualifications Preferred Bachelors degree in Computer Science Information Systems Business or a related field or equivalent experience MSP experience strongly preferred Familiarity with governance risk and compliance GRC frameworks such as HIPAA PCI or CMMC Working knowledge of CIS Controls NIST or other cybersecurity frameworks Relevant technical certifications such as Security Network or Cloud credentials Azure Microsoft 365 You will be working with the following technologies on a daily basis Microsoft Windows and macOS environments Microsoft Windows Server Active Directory Microsoft 365 Azure Google Workspace Microsoft SQL Exchange Online WatchGuard SonicWall Cisco or similar firewall platforms Remote Access VPN RDS Virtualization VMware Microsoft Hyper V Wireless Aruba WatchGuard Meraki Endpoint Security EDR and Cloud Backup solutions SIEM Additional Information Location On site position based in Beaverton OR Compensation 60000 100000year depending on experience and certifications Benefits Medical Dental Vision and Life Insurance 401k with company match Paid Time Off Vacation Sick Leave Holidays Monthly Car Allowance FSAHSA Programs Company events recognition trips and a collaborative team environment Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in ten western states OR WA CA AZ NM NV UT ID CO & TX With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure INDSP LI Onsite</p>