<p>As a Hospitality & Safety Specialist, you'll greet and assist clients and visitors, maintain a safe and secure environment, build positive relationships, handle issues and complaints professionally, and serve as a role model for our organization's culture. Your passion for helping others, excellent communication skills, and ability to work independently will be essential in this rewarding and challenging role.</p> <p>POSITION SPECIFIC DUTIES & RESPONSIBILITIES:</p> <ul> <li>Greet and assist clients and visitors with a warm, friendly demeanor, providing directions, information, and exceptional customer service. </li><li>Maintain a safe and secure environment by assessing potential safety concerns, responding to emergencies, enforcing safety measures, and conducting threat assessments. </li><li>Build positive relationships with staff and clients through open communication, empathy, and promoting a sense of community and belonging. </li><li>Handle client issues and complaints promptly and professionally, ensuring every person feels heard, understood, and satisfied. </li><li>Serve as a role model by exhibiting positive behaviors and encouraging an environment that promotes hope, motivation, and resilience. </li><li>Organize and conduct safety training programs for employees. </li><li>Implement crisis prevention and management techniques as needed. </li><li>Regulate facility entry points, verifying authorization while greeting clients and visitors warmly </li><li>Conduct regular rounds to identify safety hazards, unauthorized activity, or potential risks. </li><li>Document security concerns, disturbances, and resolutions accurately and promptly. </li></ul> <p>QUALIFICATIONS</p> <p>EDUCATION:</p> <ul> <li>Must be a high school graduate or have HS equivalent </li></ul> <p>EXPERIENCE:</p> <ul> <li>1 year experience in customer service, security, or a related field. </li><li>Experience in healthcare or behavioral health setting preferred. </li></ul> <p>PERFORMANCE COMPETENCIES:</p> <ul> <li>Quality of Work </li><li>Decision Making </li><li>Interpersonal </li><li>Initiative and Accountability </li><li>Communication </li><li>Organizational Alignment </li><li>Learning </li><li>Engagement </li><li>General Performance </li></ul> <p>KNOWLEDGE/SKILLS/ABILITIES:</p> <ul> <li>Knowledge of Safety and Security Procedures. </li><li>Strong Customer Service Skills. </li><li>Strong Interpersonal Skills </li><li>Ability to solve complex and urgent problems as they arise </li><li>Knowledge of Trauma Informed De-escalation Techniques. </li><li>Ability to be empathetic towards client and guest concerns. </li><li>Ability to Notice Unusual Behaviors, Changes in Environments, and Signs of Tampering or Intrusion. </li></ul> <p>CERTIFICATIONS/LICENSES:</p> <ul> <li>CLEET Phase 1 and 2 Certification Required. </li></ul> <p>OTHER INFORMATION</p> <p>SAFETY SENSITIVE JOB CLASSIFICATION:</p> <p>This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.</p>