<p>Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Contact Center Associate I for our Columbus, Ohio location.</p> <p>As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.</p> <p>Responsibilities</p> <ul> <li>Responsible for providing excellent customer service for sales reps, customer, and internal staff </li><li>Adhere to company scripts, policies and quality standards. </li><li>Ability to handle high call volume and multitask </li><li>Provide accurate information regarding products, services, policies and procedures. </li><li>Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary </li><li>Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management </li><li>Performs monthly call tracking </li><li>Performs quarterly time tracking </li><li>Responds same day to all voicemails, emails, and Teams messages received within working hours </li></ul> <p>Qualifications</p> <ul> <li>High school diploma or GED </li><li>Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.) </li><li>The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form </li><li>Previous call center, customer service experience is preferred </li><li>The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions </li><li>The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role </li><li>The successful completion of a ninety (90) day orientation period </li></ul> <p>Additional Information</p> <p>This role is Monday- Friday with the hours of 10:30am-7:00pm.</p> <p>This role is onsite.</p> <p>We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.</p> <p>Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.</p> <p>We Participate in E-Verify. Participamos en E-Verify.</p> <p>Mon-Friday 10:30am-7:00pm</p> <p>8 hours per day excluding breaks- 40 hours per week</p>