<p>Act as the primary operations point of contact for assigned partners, fostering strong, long-term relationships. Advocate for partners internally, ensuring their needs are addressed by cross-functional teams (sales, product, risk, compliance, and marketing). Monitor key performance metrics (e.g., transaction volume, conversion rates, etc) and identify areas for improvement. Guide partners through API integrations, product implementation, and operational best practices. Work with technical teams to troubleshoot integration issues and enhance the partner experience. Drive operational efficiency by streamlining partner engagement processes. 5+ years of experience in partner operations management or technical support, preferably in payments, fintech, banking, or e-commerce. Strong understanding of payment processing, digital wallets, and PSP ecosystems. Experience working with API-based integrations and technical payment solutions is a plus. Exceptional relationship-building, negotiation, and communication skills. Data-driven mindset with the ability to analyze performance metrics and drive actionable insights. Ability to work cross-functionally with sales, product, risk, and compliance teams. Comfortable working in a fast-paced, high-growth environment with global stakeholders. Experience managing PSPs, banks, or large enterprise partners in a global setting. Knowledge of risk, fraud, and compliance considerations in payments.</p>