<p>Lead Commercial HVAC/R Service Technician</p> <p>Chambersburg, PA</p> <p>We're seeking a Lead Commercial Service Technician with deep expertise in commercial refrigeration to take charge of field operations, mentor junior techs, and serve as a frontline ambassador for our brand. This is a leadership role for a seasoned professional who thrives on solving complex technical challenges, delivering outstanding customer service, and driving operational excellence.</p> <p>Key Responsibilities</p> <ul> <li>Lead and execute service calls for commercial refrigeration systems, including reach-in/walk-in coolers and freezers, ice machines, and prep equipment </li><li>Serve as a technical authority, guiding diagnostics and repairs with precision and efficiency </li><li>Mentor and support junior technicians through hands-on training and field coaching </li><li>Represent the company with professionalism and integrity in all customer interactions </li><li>Coordinate with dispatch, sales, and management to ensure seamless service delivery </li><li>Provide prompt and accurate quotes for suggested repairs and/replacements </li><li>Identify growth opportunities within existing accounts and contribute to customer retention </li><li>Maintain service vehicle and manage parts inventory with accountability </li><li>Participate in on-call rotation and respond to emergency service needs </li><li>Document service activities and ensure compliance with company standards </li><li>Champion safety, quality, and continuous improvement </li></ul> <p>Required Qualifications</p> <ul> <li>Minimum 5 years of hands-on experience in commercial refrigeration and HVAC repair </li><li>Proven ability to lead service calls independently and manage customer relationships </li><li>Strong electrical, mechanical, and electronic troubleshooting skills </li><li>Excellent communication and interpersonal abilities </li><li>Professional appearance and commitment to excellence </li><li>Completion of a successful background check and drug screen. </li><li>Must be at least 18 years of age </li><li>Driving record must align with our safety standards </li></ul> <p>Preferred Qualifications</p> <ul> <li>Experience with hot-side equipment and food/beverage systems preferred </li><li>CFESA certification and EPA Universal Certification </li><li>Computer literacy and comfort with service management platforms </li></ul> <p>Perks</p> <ul> <li>Competitive hourly pay + monthly technician bonus program </li><li>Overtime and double time for on-call work </li><li>Paid time off + holiday pay </li><li>Health, dental & vision insurance </li><li>Company-paid life and disability insurance </li><li>401(k) with company match </li><li>Fully stocked company service truck, phone, tablet, and uniforms </li><li>Ongoing paid training through CFESA and manufacturers </li><li>Enjoy the benefits of our Town Shares program, giving you the opportunity to share in the long-term financial success of our company as you grow with us! </li></ul> <p>Apply today and join a team that's been keeping commercial kitchens cooking for over 75 years!</p> <p>K&D Factory Service has been servicing the Keystone State since 1945. K&D specializes in the repair of commercial refrigeration, HVAC, and food service equipment in restaurants, schools, hospitals, and nursing homes. Our technicians are servicing the Pennsylvania area out of 7 branches in Harrisburg, York, Lancaster, Williamsport, Allentown, Altoona, and Scranton. We are seeking Technicians with 2+ years of industry or related experience to join our team!</p> <p>K&D Factory Service is an equal opportunity employer. We believe in building a diverse team and a supportive work environment where your experience is respected and your growth is encouraged.</p> <p>K&D Factory Service is a division of Unlimited Service Group, "All Unique, All United."</p>