<p>Job Description:</p> <p>The Director of Admissions leads and manages a comprehensive, student-centered admissions and recruitment strategy for the college. Reporting to the Executive Director of Enrollment, the Director is responsible for planning, implementing, and assessing student recruitment; application processing; and onboarding strategies in alignment with the institution's strategic and enrollment plans. The Director manages all aspects of the Admissions Office, including staff supervision, system management and process development, strategic partnerships, and data-driven decision-making. The Director is also responsible for the development and maintenance of technology solutions and associated workflows, overseeing various college admissions tools, including Admissions-related functions of a CRM (Slate) and Student Information System (Banner).</p> <p>Responsibilities and Duties:</p> <ul> <li>Lead and manage the day-to-day operations of the Admissions Office across all locations and program formats. </li><li>Develop, implement, and assess a strategic, data-informed recruitment plan aligned with the college's mission and strategic plan </li><li>Coordinate and oversee student application processing, evaluation, and admission decisions </li><li>In conjunction with Information Technology, implement technological solutions by utilizing the CRM, Student Information systems to enhance operations and support strategic enrollment goals. </li><li>Create and implement communication plans that guide prospective students through the admissions process and keep them informed of their application status. </li><li>Supervise Admissions team, conduct staff meetings and performance evaluations, promote a culture of exceptional customer service, and facilitate professional development and training. </li><li>Develop, document, and continuously improve admissions-related policies, processes, and workflows. </li><li>Manage recruitment events, including open houses, campus tours, high school visits, information sessions, and representing the college at on and off campus events </li><li>Collaborate with the Communications Team to create and update admissions marketing materials </li><li>Coordinate with other student services and enrollment offices to ensure streamline student onboarding and orientation experience </li><li>Review new and existing program changes, updates and impacts with Academic Affairs, Student Service and Financial Aid </li><li>Collaborate with Academic Affairs and Institutional Research to assess program demand, enrollment trends, and inform recruitment strategies </li><li>Ensure proper implementation of statewide initiatives such as MassEducate, MassReconnect, and Tuition Equity. </li><li>Serve as a key escalation point for resolving student issues related to admissions and enrollment. </li><li>Prepare and manage the annual operational budget for Admissions. </li><li>Stay current with emerging trends, technology, and best practices in admissions and enrollment management through professional development and industry engagement. </li><li>Ensure departmental operations comply with institutional, state, and federal policies and standards. </li><li>Performs other duties as assigned. </li></ul> <p>Requirements:</p> <ul> <li>Bachelor's degree in Education, Psychology, Communications, Counseling, Human Services, Management, Marketing or closely related field; </li><li>Minimum of five (5) years of progressively increasing professional experience that includes college admissions, academic counseling/advisement, enrollment services, financial aid, registration, or student accounts; </li><li>Minimum of three (3) years of experience in a professional supervisory capacity; </li><li>Demonstrated understanding of student regulations and policies in the higher education environment; </li><li>Demonstrated experience working with Student Information and CRM systems, preferably Banner, Slate, and/or Degree Works; </li><li>Demonstrated experience planning and conducting trainings in a higher education setting. </li></ul> <p>Preferred:</p> <ul> <li>Experience implementing a CRM </li><li>Master's degree in Education, Psychology, Communications, Counseling, Human Services, Management, Marketing or closely related field; </li><li>Experience managing a customer service unit in a higher education setting; </li><li>Demonstrated experience in an assistant director, associate director or director capacity within higher education; </li><li>Demonstrated experience providing high quality customer service; </li><li>Demonstrated experience interpreting and explaining policies and procedures; </li><li>Excellent organizational, interpersonal and oral and written communication skills; </li><li>Demonstrated ability to work effectively with a diverse faculty, staff, and student body. </li><li>Community college experience; </li><li>Multilingual </li></ul> <p>Additional Information:</p> <p>Position Status: Non-Unit Professional, full-time state funded with benefits.</p> <p>Hours: 37.5 per week</p> <p>Salary: $86,012 - $111,814. Salary is commensurate with education and experience</p> <p>Worksite: The primary work location is the Brockton campus, but it will include all Massasoit sites.</p> <p>Deadline to Apply: June 29, 2025</p> <p>Application Instructions:</p> <p>A cover letter and resume are required, please apply online. Resumes will NOT be considered without an accompanying cover letter.</p> <p>Please Note: Faxed, emailed, or mailed in resumes and/or materials will NOT be accepted. Due to the high volume of applications we receive, we are unable to provide individual feedback on application statuses. Please refrain from contacting the hiring manager and/or hiring department via phone, email, fax, mail, third person party or vendor and in person. Failure to comply, may result in application withdrawal.</p> <p>Massasoit Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the Title IX and Compliance Officer, Amee Synnott, 508-588-9100, x1304, Brockton Campus, Administration Building, Room 219, asynnott@massasoit.mass.edu, or the Associate Dean for Student Success, Academic and Student Affairs, Joseph Harris, 508-588-9100, x1137, Brockton Campus, Student Center, Room SC226I, jharris32@massasoit.mass.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.</p>