<p>Apply</p> <p>Job Type</p> <p>Full-time</p> <p>Description</p> <p>Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.</p> <p>Job Responsibilities:</p> <p>Physician Relations & Account Service</p> <ul> <li>Serve as the primary point of contact for assigned referring physicians and their staff. </li><li>Conduct regular outreach and on-site visits following a structured call cycle to strengthen relationships and understand account needs. </li><li>Provide education on referral processes, clinical services, appointment availability, and practice updates. </li><li>Deliver white-glove support to high-value accounts and identify opportunities to improve satisfaction and retention. </li></ul> <p>Salesforce & Activity Documentation</p> <ul> <li>Log all referral activities, outreach visits, interactions, and follow-up tasks in Salesforce with accuracy and timeliness. </li><li>Maintain complete and organized account profiles to support visibility for leadership and care teams. </li><li>Track and report appointment outcomes, issues, and action items. </li></ul> <p>Referral Volume Monitoring & Reporting</p> <ul> <li>Monitor referral activity by provider, location, and specialty to identify trends, gaps, or areas requiring attention. </li><li>Prepare weekly and monthly reports summarizing referral volumes, account engagement, and growth opportunities. </li><li>Partner with leadership to develop targeted outreach strategies based on data insights. </li></ul> <p>Collaboration & Process Improvement</p> <ul> <li>Work closely with clinical teams, schedulers, and leadership to streamline workflow and minimize friction points. </li><li>Participate in meetings to share account feedback and help develop solutions that support high-quality referral management. </li><li>Contribute ideas to enhance referring provider experience and support overall referral growth. </li></ul> <p>Benefits:</p> <p>As a team member at Eye Health America, you'll enjoy:</p> <ul> <li>Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc. </li><li>Matching 401(k) </li><li>Wellness Program </li><li>Paid Vacation & Holidays </li><li>Training/Advancement opportunities </li></ul> <p>Requirements</p> <ul> <li>Experience in physician relations, healthcare outreach, referral coordination, patient access, or healthcare sales preferred. </li><li>Strong relationship-building, communication, and customer service skills. </li><li>Highly organized with excellent follow-through and the ability to manage multiple priorities. </li><li>Comfortable using Salesforce or similar CRM platforms. </li><li>Ability to analyze referral data, identify trends, and act on insights. </li><li>Valid driver's license; ability to travel locally for account visits. </li></ul>