<p>DESCRIPTION</p> <p>Amazon Freight is seeking a highly skilled and motivated Freight Operations Associate to support the movement of freight shipments for our external customers. This is an exciting opportunity to join a rapidly growing team responsible for ensuring seamless freight movements across North America for our customers.</p> <p>The ideal candidate will have a background in transportation and logistics, with excellent data analysis and problem-solving skills. You will be responsible for communicating directly with external partners such as carriers and suppliers to resolve daily freight movement issues. This role requires the ability to quickly understand business impacts, pull and analyze data from multiple systems, and drive process improvements to eliminate root causes of defects.</p> <p>Key job responsibilities</p> <ul> <li>Maintain constant, tactical communication with external freight partners (carriers, suppliers, and customers) and internal stakeholders (product, business intelligence, sales, and fulfillment centers) </li><li>Expertly pull data from various databases using tools like Excel, SQL, and Access to perform ad-hoc reporting and analysis </li><li>Publish performance metrics to help drive business results and identify areas for improvement </li><li>Systematically escalate issues or data variances to the appropriate teams and follow through on resolutions </li><li>Meet tight deadlines to address critical business needs while tracking and measuring your own activities </li><li>Demonstrate strong verbal and written communication skills to present findings and recommendations </li></ul> <p>BASIC QUALIFICATIONS</p> <ul> <li>1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience </li><li>High school or equivalent diploma </li><li>Work 40 hours/week, and overtime as required </li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays </li><li>Are 18 years of age or older </li><li>Highly proficient in both spoken and written English and Mandarin (Common European Framework of Reference C1) </li></ul> <p>PREFERRED QUALIFICATIONS</p> <ul> <li>A completed Bachelor's Degree from an accredited university or 2+ years Amazon work experience </li><li>Degree in Engineering, Operations, Logistics or related field </li><li>Expertise in MS Access and SQL </li><li>Proficiency in Lean and Six Sigma </li><li>Experience in manufacturing, transportation, customer service, and/or distribution environments </li><li>Demonstrated experience using data to drive root cause elimination and process improvement. </li></ul> <p>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.</p> <p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.</p>