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<p>Service Desk Support Apprentice# Boulder Community Health, Boulder, CO 80303 $21.33#- $32.00#an hour - Per Diem Days, Various shifts and hours per week *Range includes per diem differential. +$2.00/hr weekend shifts.# Boulder Community Health is seeking a Service Desk Support Apprentice to provide technical support to Service Desk customers. Benefits: #403(b)Retirement plan# #Education assistance program #Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki #Free one-on-one retirement planning sessions# #Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family Qualifications# #Hold at least one of the following certifications or obtain within 6 months of employment: #CompTIA A+, Microsoft Certified Professional (MCP), HDI Desktop Support Technician Certification, Microsoft Certified Desktop Support Technician (MCDST), Google IT Support Professional certificate. #Other certifications may be substituted at the discretion of IT Management. #A Bachelor of Science degree in a computer related field can be substituted in lieu of this certification requirement. #Driver#s License (for providing off-site support) is required. #ITIL Foundation experience a plus.# Responsibilities #Excellent customer service skills and a strong customer service focus. #Must have demonstrable knowledge of basic desktop computing concepts and troubleshooting skills. #Work under the guidance of the Service Desk Lead and Service Desk Manager. #Must be able to learn and retain Service Desk procedures and technical resolutions required for support. #Ability to explain technical information to non-technical staff. #Strong organizational and time management skills. #Provide technical support to diagnose, troubleshoot, and resolve technical incidents. #Provide technical support to resolve identified first call resolution incidents. #Demonstrated ability to troubleshoot/problem solve. #Must be able to distinguish between application, operating system, network, and hardware problems. #Works to resolve incidents within established SLA#s. About Boulder Community Health and Boulder, Colorado Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado. It provides comprehensive medical services to the Boulder County community, including acute care, emergency services, and outpatient care. BCH operates several facilities, including the flagship Boulder Community Hospital, and offers a wide range of specialties such as cardiology, oncology, orthopedics, and maternity care. The organization is known for its commitment to high-quality care, patient-centered services, and a focus on wellness and prevention. Boulder Community Health is dedicated to improving the health of the local community by integrating advanced medical technology, evidence-based practices, and personalized care. The healthcare system also emphasizes collaboration with local physicians, wellness programs, and community outreach initiatives. BCH is recognized for its strong ties to the local population and its role in supporting public health initiatives, promoting healthy lifestyles, and addressing health disparities.# Boulder Community Health is a Certified Level II Trauma Center and has received incredible accolades for the wonderful care that we provide including: Newsweek- #America#s Best-in-State Hospital 2025#; U.S. News and World Report- #Best Hospitals for Maternity Care 2025#; 5280 Magazine-#21 BCH physicians among 2024 list of the region#s best doctors#; Daily Camera People#s Choice Awards 2024- Honorable mention, Best Physical Therapy Center; and American Heart Association- Quality Stroke Care 2024. As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health/dental/life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more! EOE/Affirmative Action/Drug-free workplace.# BCH will never conduct interviews or ask for employment documents via text. This position has no close date. Applications will be accepted until the position is filled.</p> <p>Service Desk Support Apprentice</p> <p>Boulder Community Health, Boulder, CO 80303</p> <p>$21.33 - $32.00 an hour - Per Diem Days, Various shifts and hours per week</p> <ul> <li>Range includes per diem differential. +$2.00/hr weekend shifts. </li></ul> <p>Boulder Community Health is seeking a Service Desk Support Apprentice to provide technical support to Service Desk customers.</p> <p>Benefits:</p> <ul> <li>403(b)Retirement plan </li><li>Education assistance program </li><li>Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki </li><li>Free one-on-one retirement planning sessions </li><li>Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family </li></ul> <p>Qualifications</p> <ul> <li>Hold at least one of the following certifications or obtain within 6 months of employment: CompTIA A+, Microsoft Certified Professional (MCP), HDI Desktop Support Technician Certification, Microsoft Certified Desktop Support Technician (MCDST), Google IT Support Professional certificate. Other certifications may be substituted at the discretion of IT Management. A Bachelor of Science degree in a computer related field can be substituted in lieu of this certification requirement. </li><li>Driver's License (for providing off-site support) is required. </li><li>ITIL Foundation experience a plus. </li></ul> <p>Responsibilities</p> <ul> <li>Excellent customer service skills and a strong customer service focus. </li><li>Must have demonstrable knowledge of basic desktop computing concepts and troubleshooting skills. </li><li>Work under the guidance of the Service Desk Lead and Service Desk Manager. </li><li>Must be able to learn and retain Service Desk procedures and technical resolutions required for support. </li><li>Ability to explain technical information to non-technical staff. </li><li>Strong organizational and time management skills. </li><li>Provide technical support to diagnose, troubleshoot, and resolve technical incidents. </li><li>Provide technical support to resolve identified first call resolution incidents. </li><li>Demonstrated ability to troubleshoot/problem solve. Must be able to distinguish between application, operating system, network, and hardware problems. </li><li>Works to resolve incidents within established SLA's. </li></ul> <p>About Boulder Community Health and Boulder, Colorado</p> <p>Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado. It provides comprehensive medical services to the Boulder County community, including acute care, emergency services, and outpatient care. BCH operates several facilities, including the flagship Boulder Community Hospital, and offers a wide range of specialties such as cardiology, oncology, orthopedics, and maternity care. The organization is known for its commitment to high-quality care, patient-centered services, and a focus on wellness and prevention.</p> <p>Boulder Community Health is dedicated to improving the health of the local community by integrating advanced medical technology, evidence-based practices, and personalized care. The healthcare system also emphasizes collaboration with local physicians, wellness programs, and community outreach initiatives. BCH is recognized for its strong ties to the local population and its role in supporting public health initiatives, promoting healthy lifestyles, and addressing health disparities.</p> <p>Boulder Community Health is a Certified Level II Trauma Center and has received incredible accolades for the wonderful care that we provide including: Newsweek- "America's Best-in-State Hospital 2025"; U.S. News and World Report- "Best Hospitals for Maternity Care 2025"; 5280 Magazine-"21 BCH physicians among 2024 list of the region's best doctors"; Daily Camera People's Choice Awards 2024- Honorable mention, Best Physical Therapy Center; and American Heart Association- Quality Stroke Care 2024.</p> <p>As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health/dental/life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more!</p> <p>EOE/Affirmative Action/Drug-free workplace.</p> <p>BCH will never conduct interviews or ask for employment documents via text.</p> <p>This position has no close date. Applications will be accepted until the position is filled.</p>
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