<p>Position Summary</p> <p>This position serves as a team leader responsible for providing guidance, scheduling, direction, and on-the-job training to employees issuing Business and Trades credentials or Manufactured Homes Credentials, Titles, and Permits. In addition to performing as a lead worker, this position will serve as the program resource and subject matter expert and have the most complex work requiring the highest level of independent judgement and discretion, such as, handling licensing issue escalations. Other duties include:</p> <ul> <li>Preparing, coordinating, and adjusting employee work assignments and schedules to maintain high quality customer service and team efficiency, and generally oversees application processing, record-keeping and statutes and rules changes due to new laws. </li><li>Performing the most complex reviews and processing of all professions or applicable items. </li><li>Participating in the resolution of problems and assists in determining the eligibility for licensing and complex situations. </li><li>Providing information and assistance to the public regarding the requirements and procedures for licensing and/or titling and conducts all reviews of application materials and requirements. </li><li>Serving as the team's technical expert in all services provided to the walk-in public. </li><li>Dealing with customers who have unusual, complex, or sensitive needs, and those that have eligibility, identity, residency, legal or other issues. </li><li>Keeping the supervisor apprised of issues, concerns, and/or problems regarding applicants and/or staff members at all times. </li></ul> <p>Salary Information</p> <p>These positions are in schedule-range (02-13) with an hourly rate of $25.32, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.</p> <p>This classification is currently approved for a $3.00 per hour add on temporarily through the 2023-25 Compensation Plan.</p> <p>Job Details</p> <p>Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.</p> <p>This state agency does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.</p> <p>Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process. For permanent positions that allow remote work flexibility, it is not anticipated that working outside of Wisconsin (or bordering cities) will be allowed because positions may need to report to office locations in Wisconsin on short notice.</p> <p>Qualifications</p> <p>Minimally qualified applicants must have all of the following:</p> <ul> <li>Experience with application processing, or equivalent such as reviewing documentation for accuracy or completeness, reviewing payments, and making decisions on the applications (including but not limited to approval and denial. </li><li>Experience understanding and interpretating state statutes, administrative codes, and laws or experience with interpreting complex or highly detailed written material in a technical, regulatory, compliance or policy-driven environment. </li><li>Experience training other staff or team members. </li><li>Experience utilizing computer programs such as salesforce or equivalent, in daily duties to manage online queues or workflow management, electronic document review, navigating digital applications and interfaces, and basic troubleshooting and system navigation skills. </li></ul> <p>How To Apply</p> <p>Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.</p> <p>Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.</p> <p>Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.</p> <p>Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Chanda Kaz at chanda.kaz@dot.wi.gov or 608-267-2837. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.</p> <p>Deadline to Apply</p> <p>The deadline to apply is 11:59PM on March 24th, 2025.</p>