<p>The Customer Experience Manager is responsible for elevating the resident and prospect experience across all managed properties by delivering exceptional service and setting a new standard for engagement. This role serves as the first impression of the company through phone, email, and in-person interactions and plays a key part in improving satisfaction, retention, and overall experience. We are seeking a change-driven leader who thrives in fast-paced environments and is passionate about raising the bar. This position is central to our transformation of Asset Management processes, culture, and service standards. Who You Are A relentless champion of excellence who refuses to accept average A natural change agent who leads with energy, ownership, and urgency A professional who believes culture, accountability, and execution drive success</p> <p>#ZIPDH</p> <p>BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.</p>