<p>Hiring Department</p> <p>Cashiers Office</p> <p>Job Description</p> <p>This position involves direct interaction with students, providing assistance, guidance, and support to ensure a positive experience. Responsibilities include evaluating student accounts by reviewing, analyzing, and processing financial and account data. The role also involves processing student payments, including in-person and mailed payments. The position requires excellent customer service skills, a thorough understanding of university policies and procedures, and the ability to respond effectively to a variety of student inquiries.</p> <p>Key Responsibilities</p> <ul> <li>Serve as the first point of contact for students, parents, and visitors both in person and over the phone. </li><li>Provide exceptional customer service while creating a welcoming environment for students and visitors. </li><li>Direct students to appropriate departments or campus resources as needed. </li><li>Maintain a strong understanding of financial aid processes, including FAFSA. </li><li>Advise current and prospective students and their families on financial aid and student account matters. </li><li>Process student payments received in person and through the mail. </li><li>Provide accurate information regarding university policies, procedures, and services. </li><li>Address student concerns, complaints, or account issues and provide timely and effective resolutions. </li><li>Escalate complex issues to the appropriate department or supervisor when necessary. </li><li>Maintain clear, professional communication with students, faculty, and staff. </li><li>Ensure accurate documentation and recordkeeping of student interactions, requests, and outcomes. </li></ul> <p>Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.</p> <p>Shift</p> <p>8:00 AM - 5:00 PM Monday - Friday with some extended hours during peak volume times</p> <p>Minimum Qualifications</p> <p>A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary</p> <p>Preferred Qualifications</p> <ul> <li>Strong verbal and written communication skills </li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment </li><li>Proficiency with office software and student information management systems </li><li>Strong attention to detail and problem-solving skills </li><li>Excellent customer service and interpersonal skills </li></ul> <p>Anticipated Hiring Range</p> <p>Salary Range: $17.05 - $23.37 per hour</p> <p>Grade: GGS-007</p> <p>University Title: Student Support Specialist II</p> <p>Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.</p> <p>Application Materials</p> <ul> <li>Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date. </li><li>Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html </li><li>Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu. </li></ul> <p>Benefit Eligibility</p> <p>This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.</p> <p>Equal Employment Opportunity</p> <p>The University of Missouri is an Equal Opportunity Employer.</p> <p>To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.</p> <p>Apply for Job</p> <ul> <li> <p>Explore Jobs</p> </li><li> <p>Sign In</p> </li><li> <p>New User</p> </li></ul>