<p>Job Description</p> <p>About Us: Waterville Veterinary Clinic is a compassionate and client-centered veterinary practice serving the pets and families of Central New York. We are a large collaborative, close-knit team dedicated to providing high-quality veterinary care and exceptional customer service. Our team thrives on mutual respect, a positive work environment, and a shared commitment to the health and well-being of our patients.</p> <p>Position Overview: We are seeking a highly motivated and experienced Lead Client Services professional to join our dynamic team. As a key member of the clinic, you will play a pivotal role in ensuring exceptional client service while overseeing and leading the front office team. This position requires a combination of exceptional leadership, excellent communication skills, and a passion for delivering an outstanding client experiences.</p> <p>Key Responsibilities:</p> <ul> <li>Lead and mentor the client services team, fostering a supportive and collaborative environment. </li><li>Serve as the primary point of contact for clients, addressing inquiries, concerns, and providing top-tier customer service. </li><li>Oversee scheduling, appointment management, and client follow-up to ensure smooth operations and optimal patient care. </li><li>Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded. </li><li>Provide leadership and guidance to the front office staff, ensuring that all procedures and policies are adhered to. </li><li>Collaborate closely with the veterinary team to ensure that client communication is seamless and that patient care is exceptional. </li><li>Assist in the training and development of new team members. </li><li>Handle any client concerns or complaints with professionalism, ensuring a positive resolution. </li></ul> <p>Qualifications:</p> <ul> <li>3+ years of experience in a client-facing role. </li><li>Previous leadership or supervisory experience is highly desirable. </li><li>Exceptional communication skills, both verbal and written, with the ability to interact professionally with clients and staff. </li><li>Strong organizational skills and attention to detail. </li><li>Ability to stay calm under pressure and manage multiple tasks in a fast-paced environment. </li><li>A passion for animal care and client service. </li><li>Experience with veterinary practice management software is a plus. </li><li>Ability to work collaboratively and positively contribute to a team-oriented environment. </li></ul> <p>Why Waterville Veterinary Clinic?</p> <ul> <li>Be part of a supportive, collaborative, and passionate team. </li><li>Opportunities for professional growth and development. </li><li>A positive, inclusive, and respectful work culture. </li><li>Competitive salary and benefits package. </li></ul> <p>Anticipated Schedule:</p> <p>4, 10-hour shifts or 3, 12-hour shifts</p> <p>Compensation:</p> <p>$18-$22/hr (negotiable, to commensurate with experience)</p> <p>Benefits:</p> <ul> <li>CE Allowance </li><li>Uniform Allowance </li><li>Pet care discount </li><li>Paid License Renewal Fees </li><li>Paid Time Off </li><li>Retirement plan </li><li>Medical/Dental/Vision </li><li>Disability Insurance </li><li>Life Insurance </li><li>HSA/FSA </li></ul> <p>Job Types: Full-time, Part-time</p> <p>Pay: $18.00 - $22.00 per hour</p> <p>Benefits:</p> <ul> <li>401(k) </li><li>401(k) matching </li><li>Continuing education credits </li><li>Dental insurance </li><li>Employee assistance program </li><li>Employee discount </li><li>Flexible schedule </li><li>Flexible spending account </li><li>Health insurance </li><li>Health savings account </li><li>License reimbursement </li><li>Life insurance </li><li>Paid time off </li><li>Professional development assistance </li><li>Retirement plan </li><li>Uniform allowance </li><li>Vision insurance </li></ul> <p>National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.</p> <p>At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.</p> <p>NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.</p> <p>NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</p>