<p>Summary</p> <p>The Supervisory Medical Support Assistant position is located in the Community Care department at the Manchester, NH location. This position is a full-time position at 40 hours per week.</p> <p>Help</p> <p>Overview</p> <ul> <li>Accepting applications </li><li>Open & closing dates </li></ul> <p>04/24/2025 to 05/02/2025</p> <ul> <li>Salary </li></ul> <p>$56,584 - $73,563 per year</p> <ul> <li>Pay scale & grade </li></ul> <p>GS 7</p> <ul> <li>Help </li></ul> <p>Location</p> <p>1 vacancy in the following location:</p> <ul> <li> <p>Manchester, NH 1 vacancy</p> </li><li> <p>Remote job</p> </li></ul> <p>No</p> <ul> <li>Telework eligible </li></ul> <p>No</p> <ul> <li>Travel Required </li></ul> <p>25% or less - You may be expected to travel for this position.</p> <ul> <li>Relocation expenses reimbursed </li></ul> <p>No</p> <ul> <li>Appointment type </li></ul> <p>Permanent</p> <ul> <li>Work schedule </li></ul> <p>Full-time</p> <ul> <li>Service </li></ul> <p>Excepted</p> <ul> <li>Promotion potential </li></ul> <p>None</p> <ul> <li> <p>Job family (Series)</p> </li><li> <p>0679 Medical Support Assistance</p> </li><li> <p>Supervisory status</p> </li></ul> <p>Yes</p> <ul> <li>Security clearance </li></ul> <p>Not Required</p> <ul> <li>Drug test </li></ul> <p>No</p> <ul> <li>Position sensitivity and risk </li></ul> <p>Non-sensitive (NS)/Low Risk</p> <ul> <li> <p>Trust determination process</p> </li><li> <p>Suitability/Fitness</p> </li><li> <p>Financial disclosure</p> </li></ul> <p>No</p> <ul> <li>Bargaining unit status </li></ul> <p>No</p> <ul> <li>Announcement number </li></ul> <p>CBTD-12728058-25-TAN</p> <ul> <li>Control number </li></ul> <p>835852600</p> <p>Help</p> <p>This job is open to</p> <ul> <li>Internal to an agency </li></ul> <p>Current federal employees of the hiring agency that posted the job announcement.</p> <p>Clarification from the agency</p> <p>Current permanent employees of the Manchester VA Medical Center.</p> <p>Videos</p> <p>Help</p> <p>Duties</p> <ul> <li>Planning, organizing, and directing the work of lower medical support assistants. </li><li>Establishes work priorities, identifies developmental training needs of employees and provides or arranges for training when required. </li><li>Analyzes weekly reports to evaluate production and takes appropriate action to resolve backlogs, scheduling errors, etc. </li><li>Conducts regular staff meetings with the medical support assistants to update them on policy changes and new procedures. </li><li>Serves as a liaison with the Medical Support Assistants, medical staff, nursing staff and other services offering expert advice on administrative details and procedures. </li></ul> <p>Work Schedule: Monday - Friday. Hours: 7:30 am-4:00 pm.</p> <p>Compressed/Flexible: Not Available.</p> <p>Telework: Not Available.</p> <p>Virtual: This is not a virtual position.</p> <p>Functional Statement #: F01629.</p> <p>Relocation/Recruitment Incentives: Not Available.</p> <p>EDRP Authorized: Not Available.</p> <p>Permanent Change of Station (PCS): Not Authorized.</p> <p>Help</p> <p>Requirements</p> <p>Conditions of Employment</p> <ul> <li>You must be a U.S. Citizen to apply for this job. </li><li>Selective Service Registration is required for males born after 12/31/1959. </li><li>Must be proficient in written and spoken English. </li><li>You may be required to serve a probationary period. </li><li>Subject to background/security investigation. </li><li>Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. </li><li>Must pass pre-employment physical examination. </li><li>Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). </li></ul> <p>Qualifications</p> <p>Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.</p> <p>Basic Requirements</p> <p>Citizenship</p> <p>Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).</p> <p>Experience and Education.</p> <p>Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;</p> <p>OR,</p> <p>Education. One year above high school;</p> <p>OR,</p> <p>Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.</p> <p>Certification. None required.</p> <p>Grandfathering Provision. All Medical Support Assistant (MSAs) employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:</p> <ul> <li>Such employees may be reassigned, promoted, or changed to a lower grade within the occupation. </li><li>Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. </li><li>If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. e. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. f. Physical Requirements. See VA Directive and Handbook 5019. g. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. </li></ul> <p>Grade Determinations:</p> <p>GS-7 Grade Level Requirement</p> <p>Experience: One year of experience equivalent to the GS-6 grade level leading or supervising Medical Support Assistants or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.</p> <p>Assignment: Supervisory Medical Support Assistants (MSAs) plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate MSA staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved clinic operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.</p> <p>Demonstrated Knowledge, Skills, and Abilities:</p> <p>Candidates must demonstrate all of the KSAs below:</p> <ul> <li>Ability to provide the full range of administrative and supervisory duties in a patient support setting, which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. </li><li>Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. </li><li>Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting. </li><li>Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities. </li></ul> <p>References: VA Handbook 5005, PART II, APPENDIX G45 Medical Support Assistant VA Qualification Standard. http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf.</p> <p>The full performance level of this vacancy is GS-6.</p> <p>Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as papers, books, manuals, record boxes and boxes of computer paper. Computers are used and therefore keyboarding is required. The work includes walking from area to area when covering other employees. Applicant may at times be exposed to stressful situations with Veterans.</p> <p>Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.</p> <p>Education</p> <p>Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.</p> <p>Additional information</p> <p>During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.</p> <p>This job opportunity announcement may be used to fill additional vacancies.</p> <p>This position is in the Excepted Service and does not confer competitive status.</p> <p>VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.</p> <p>If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.</p> <p>Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.</p> <p>Read more</p> <ul> <li>Benefits </li></ul> <p>Help</p> <p>Review our benefits</p> <p>How You Will Be Evaluated</p> <p>You will be evaluated for this job based on how well you meet the qualifications above.</p> <p>IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.</p> <p>Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.</p> <p>The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.</p> <p>It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.</p> <p>Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.</p> <ul> <li>Benefits </li></ul> <p>Help</p> <p>Review our benefits</p> <ul> <li>Required Documents </li></ul> <p>As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.</p> <p>To apply for this position, you must provide a complete Application Package which includes:</p> <ul> <li>Resume </li><li>SF-50/ Notification of Personnel Action </li></ul> <p>The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.</p> <ul> <li>Cover Letter </li><li>Resume </li><li>SF-50/ Notification of Personnel Action </li></ul> <p>Veterans' Preference: Does not apply to merit system promotion announcements limited to the agency.</p> <ul> <li>How to Apply </li></ul> <p>All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/02/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12728058.</p> <ul> <li>To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. </li><li>Click Submit My Answers to submit your application package. </li></ul> <p>NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.</p> <p>Agency contact information</p> <p>Troy Norman</p> <p>Phone (203) 932-5711 X3964 Fax X3964 Email Troy.Norman@va.gov</p> <p>Address VA Manchester Healthcare System</p> <p>718 Smyth Road</p> <p>Manchester, NH 03104</p> <p>US</p> <p>Next steps</p> <p>Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.</p> <p>You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.</p> <p>NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.</p> <ul> <li>Fair and Transparent </li></ul> <p>The Federal hiring process is set up to be fair and transparent. Please read the following guidance.</p> <ul> <li>Criminal history inquiries </li><li>Equal Employment Opportunity (EEO) Policy </li><li>Financial suitability </li><li>New employee probationary period </li><li>Privacy Act </li><li>Reasonable accommodation policy </li><li>Selective Service </li><li>Signature and false statements </li><li>Social security number request </li></ul> <p>Help</p> <p>Required Documents</p> <p>To apply for this position, you must provide a complete Application Package which includes:</p> <ul> <li>Resume </li><li>SF-50/ Notification of Personnel Action </li></ul> <p>The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.</p> <ul> <li>Cover Letter </li><li>Resume </li><li>SF-50/ Notification of Personnel Action </li></ul> <p>Veterans' Preference: Does not apply to merit system promotion announcements limited to the agency.</p> <p>Help</p> <p>How to Apply</p> <p>All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/02/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12728058.</p> <ul> <li>To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. </li><li>Click Submit My Answers to submit your application package. </li></ul> <p>NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.</p> <p>Read more</p> <p>Agency contact information</p> <p>Troy Norman</p> <p>Phone (203) 932-5711 X3964 Fax X3964 Email Troy.Norman@va.gov</p> <p>Address VA Manchester Healthcare System</p> <p>718 Smyth Road</p> <p>Manchester, NH 03104</p> <p>US</p> <p>Next steps</p> <p>Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.</p> <p>You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.</p> <p>NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.</p> <p>Read more</p> <p>Fair & Transparent</p> <p>The Federal hiring process is set up to be fair and transparent. Please read the following guidance.</p> <ul> <li>Criminal history inquiries </li><li>Equal Employment Opportunity (EEO) Policy </li><li>Financial suitability </li><li>New employee probationary period </li><li>Privacy Act </li><li>Reasonable accommodation policy </li><li>Selective Service </li><li>Signature and false statements </li><li>Social security number request </li></ul> <p>Print</p> <p>Share</p> <ul> <li>Email </li><li>Facebook </li><li>LinkedIn </li><li>Twitter </li></ul> <p>Help</p> <p>Overview</p> <ul> <li>Accepting applications </li><li>Open & closing dates </li></ul> <p>04/24/2025 to 05/02/2025</p> <ul> <li>Salary </li></ul> <p>$56,584 - $73,563 per year</p> <ul> <li>Pay scale & grade </li></ul> <p>GS 7</p> <ul> <li>Location </li></ul> <p>1 vacancy in the following location:</p> <ul> <li> <p>Manchester, NH 1 vacancy</p> </li><li> <p>Remote job</p> </li></ul> <p>No</p> <ul> <li>Telework eligible </li></ul> <p>No</p> <ul> <li>Travel Required </li></ul> <p>25% or less - You may be expected to travel for this position.</p> <ul> <li>Relocation expenses reimbursed </li></ul> <p>No</p> <ul> <li>Appointment type </li></ul> <p>Permanent</p> <ul> <li>Work schedule </li></ul> <p>Full-time</p> <ul> <li>Service </li></ul> <p>Excepted</p> <ul> <li>Promotion potential </li></ul> <p>None</p> <ul> <li> <p>Job family (Series)</p> </li><li> <p>0679 Medical Support Assistance</p> </li><li> <p>Supervisory status</p> </li></ul> <p>Yes</p> <ul> <li>Security clearance </li></ul> <p>Not Required</p> <ul> <li>Drug test </li></ul> <p>No</p> <ul> <li>Position sensitivity and risk </li></ul> <p>Non-sensitive (NS)/Low Risk</p> <ul> <li> <p>Trust determination process</p> </li><li> <p>Suitability/Fitness</p> </li><li> <p>Financial disclosure</p> </li></ul> <p>No</p> <ul> <li>Bargaining unit status </li></ul> <p>No</p> <ul> <li>Announcement number </li></ul> <p>CBTD-12728058-25-TAN</p> <ul> <li>Control number </li></ul> <p>835852600</p> <p>This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/835852600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.</p>