<p>JOB SUMMARY:</p> <p>Radwell's website sets the bar for how customers perceive us. As UX Lead you will own the end-to-end experience strategy, design system, and research program for every Radwell site. Your mission: create friction-free, conversion-optimizing interfaces that turn first-time visitors into lifelong customers while supporting double-digit revenue growth. Expect to move fast, test constantly, and develop a team that punches above its weight.</p> <p>RESPONSIBILITIES</p> <p>Experience Strategy</p> <ul> <li>Craft a multi-quarter UX vision aligned to revenue, NPS, and SEO/CRO KPIs. </li><li>Maintain and prioritize a UX backlog across multiple workstreams and geos </li></ul> <p>Research & Insight</p> <ul> <li>Plan and run qualitative/quantitative studies (interviews, usability tests, CSAT, GA4 deep-dives, heatmaps) </li><li>Translate findings into hypotheses, prototypes, and measurable experiments </li></ul> <p>Design Execution</p> <ul> <li>Own IA, interaction, visual, motion, microcopy, and accessibility across desktop & mobile </li><li>Build, document, and govern a Figma-based design system </li></ul> <p>Governance & Evangelism</p> <ul> <li>Author UX guidelines, content style guides, and component governance </li><li>Champion design thinking and customer empathy across Radwell </li></ul> <p>REQUIREMENTS</p> <ul> <li>5+ years designing eCommerce, SaaS, or industrial B2B experiences </li><li>Portfolio of shipped work that demonstrably moved business metrics </li><li>Expert with Figma, prototyping tools, and modern design-system principles </li><li>Fluency in A/B frameworks and analytics suites; data-driven to a fault </li><li>Working knowledge of HTML/CSS and Agile/Scrum rituals </li><li>Exceptional written and verbal communication </li><li>Bachelor's in HCI, Design, Psychology, or equivalent practical experience </li><li>Bias for action, high curiosity, and comfort working with ambiguity </li></ul> <p>WORK SCHEDULE</p> <p>Core hours: 9:00am - 5:00pm Central; some flexibility for global user discovery sessions</p> <p>LOCATION</p> <p>Downers Grove, IL</p> <p>Willingboro, NJ</p> <p>WORK ENVIRONMENT</p> <p>Business casual dress. Must wear Radwell ID Badge and adhere to Radwell Safety Policies at all times.</p> <p>PHYSICAL DEMANDS</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <ul> <li>Continuous sitting and repetitive hand motion </li><li>Lifting requirements include occasional lifting of up to 10 pounds. </li></ul> <p>SALARY RANGE INFORMATION:</p> <ul> <li>The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job related-skills, experience, and relevant education or training. </li></ul> <p>SALARY RANGE: $85-110K + 5% bonus</p>