<p>The Navigation Coordinator is a customer service- and student success-focused position that provides wraparound support services to students in health professions programs. This position serves as an advocate for the student in their academic process to encourage retention and graduation. The navigation coordinator maintains collaborative relationships with College Departments, including Academic Advising, Student Wellness, Registrar, Recruitment, Enrollment Services, and Academic Affairs.</p> <p>Responsible for demonstrating LSSC's core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members.</p> <p>include, but are not limited to the following:</p> <ul> <li>Manage daily activities for Health Professions programs students' process across the timeline from inquiry to graduation. Support, including but not limited to the following: recruiting, admissions, registration, student accessibility, financial aid, student tracking (stop-outs), program progression, graduation, and licensure. </li><li>Assess student compliance with program requirements for continuation in the program. </li><li>Coordinate accurate handling of student and program information consistent with program and outside entity (ex: Castlebranch, clinical) requirements. </li><li>Monitor, record, and assist with student reporting as related to Health Professions programs' accreditation requirements. </li><li>Facilitate schedules for the timely implementation and completion of student-oriented operations in collaboration with faculty/academic scheduling. </li><li>Compliance with FERPA regulations. </li><li>Administrative support and cross-training with the other Health Professions staff roles. </li><li>Ability to travel amongst various campuses and attend College/program events, on or off campus, as required. </li><li>Perform other duties as assigned. </li></ul> <p>Clerical:</p> <ul> <li>Calendar management: Schedules appointments and maintains the calendar </li><li>Preparation of correspondence. </li><li>Official document research/preparation. </li><li>Organizes office operations and procedures, acquisitions, distribution, and store supplies. </li><li>Schedules/coordinates meetings and room set up as necessary. </li><li>Assist in establishing work procedures and standards to improve efficiency and effectiveness of operations while improving customer service. </li><li>Exemplify core values and provide excellent customer service to members of the general public and other LSSC employees. </li><li>Perform other duties as assigned. </li><li>Advanced proficiency with Microsoft Office and database development. </li><li>Organized and detail-oriented. </li><li>Advanced ability to communicate verbally and electronically. </li><li>Strong time management skills. </li><li>Demonstrate respect for confidentiality. </li><li>Ability to work various hours, including nights, early mornings, and weekends, as needed. </li><li>Ability to travel amongst various campuses and attend College/program events, on or off campus, as required </li></ul> <p>ABILITIES/GENERAL:</p> <ul> <li> <p>Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment.</p> </li><li> <p>Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks.</p> </li><li> <p>Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies.</p> </li><li> <p>Deliver exceptional customer service by fostering a welcoming and supportive environment.</p> </li><li> <p>Present a professional image in words, actions, and attire.</p> </li><li> <p>Conduct oneself in a manner consistent with the College's standards of ethical conduct.</p> </li><li> <p>Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives.</p> </li><li> <p>Demonstrate the skills necessary to examine situations and processes, making recommendations for improvement critically.</p> </li><li> <p>Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization.</p> </li><li> <p>Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes. Proven flexibility to successfully work on a variety of projects quickly and accurately.</p> </li><li> <p>Effectively manage change and adaptability.</p> </li><li> <p>Adheres to all workplace safety rules, safety laws, regulations, standards, and practices</p> </li><li> <p>Ability to work various hours, including nights, early mornings, and weekends</p> </li><li> <p>Ability to travel amongst various campuses and attend College events, on or off campus, as required.</p> </li><li> <p>Required:</p> </li><li> <p>Associate Degree from an accredited institution.</p> </li><li> <p>Minimum of three (3) years working with students in higher education.</p> </li><li> <p>Preferred:</p> </li><li> <p>Bachelor's degree from an accredited institution in education, business, or a related field.</p> </li></ul>