<p>Job Description Overview:</p> <p>The Senior Logistics Coordinator is responsible for managing inbound claims, chargeback resolution, carrier billing discrepancies, and logistics data reporting. This role serves as a liaison between internal departments, external partners, and headquarters to ensure claim and billing issues are processed accurately and in a timely manner. The role also provides operational support by gathering and analyzing data to drive efficient decision-making and supports shipments as needed.</p> <p>Essential Duties and Responsibilities:</p> <ul> <li>Own and manage all inbound claim processes including case filing, follow-up, closure with or without compensation, and weekly reporting updates. </li><li>Submit TT/AF tickets in JIRA to adjust inventory records when applicable. </li><li>Handle chargeback cases for assigned accounts: gather required documentation, dispute invalid claims, coordinate biweekly reconciliation with accounting, and maintain weekly chargeback reports. </li><li>Partner with the accounting team to resolve carrier billing discrepancies and upload Freight Cost Reports. </li><li>Collect, interpret, and analyze logistics data to identify trends and provide insights for operational improvements. </li><li>Collaborate cross-functionally with internal teams (Sales, Logistics, Accounting) and external partners to understand business needs and develop solutions. </li><li>Support report creation for daily operations, weekly KPIs, and quarterly business reviews. </li><li>Serve as a backup for coordinating South American shipments, preparing POD reports, and managing outbound claims or chargebacks for other accounts as required. </li><li>Perform additional duties as assigned by management. </li></ul> <p>Knowledge and Skills:</p> <ul> <li>Proficient in Microsoft Excel, Word, Outlook, and JIRA. </li><li>Strong organizational and prioritization skills with keen attention to detail. </li><li>Excellent time management and multitasking ability in a fast-paced environment. </li><li>Strong written and verbal communication skills in English. </li><li>Passion for logistics operations, data analysis, and process improvement. </li></ul> <p>Required Qualifications:</p> <p>Years of Education</p> <ul> <li>Associate's degree or equivalent level of education and relevant work experience. </li></ul> <p>Work Experience</p> <ul> <li>Minimum 2 years of experience in logistics operations. </li><li>Hands-on experience with claim and chargeback management. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Bachelor's degree (BS/BA) in business, Supply Chain, or related field. </li><li>Bilingual proficiency in Mandarin is a plus. </li></ul> <p>Working Conditions:</p> <ul> <li>Office Only: Typically works in an office environment </li><li>Requires sitting, operating a computer keyboard, telephone, and other office equipment for extended periods of time </li></ul> <p>$20-$29/hour is the estimated pay range for this role working in Fremont, California office. The final amount will be determined based on qualifications & experience of the candidate relative to the role. Our comprehensive employee benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).</p> <p>ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.</p>