<p>What you will do</p> <ul> <li>Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract. </li><li>Perform welcome calls to each customer within 48 hours of job booking. </li><li>Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc. </li><li>Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter. </li><li>Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start. </li><li>Track and verify on-time delivery off all materials needed to complete installations. </li><li>Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion. </li><li>Authenticate and process all necessary paperwork to ensure that each installation meets with JCI's Zero Harm safety policy. </li><li>Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments. </li><li>Facilitate the closing of each installation job either directly or through follow up with various other departments. </li></ul> <p>How you will do it</p> <ul> <li>Communicate with customers, both internal and external, via telephone, email or internal program. </li><li>Work with Sales and National Account teams on any installation concerns. </li><li>Work with installers, sub-contractors, install manager and material handlers. </li><li>Work with vendors regarding material shipments </li></ul> <p>What we look for</p> <p>Required</p> <ul> <li>High School Degree or equivalent </li><li>At least 1 year of customer service experience. </li><li>Strong organizational skills. </li><li>Ability to communicate in a professional business manner. </li></ul> <p>Preferred</p> <ul> <li>Knowledgeable in Microsoft (Especially Outlook and Excel). </li><li>Excellent written and verbal communication skills. </li><li>Ability to handle several tasks simultaneously. </li><li>Ability to work in a fast paced, team oriented environment </li></ul>