<p>Position Title:</p> <p>Business Licensing Process II</p> <p>Job Description:</p> <p>Working under limited supervision, incumbent performs the full scope of duties, including handling more complex issues, associated with support of the business licensing process. Receives, processes, and issues business licenses in compliance with applicable City ordinances and state laws. Provides general business licensing services and information to the public and other governmental entities. This position is responsible for issuing and tracking business licenses, and providing technical office support to staff.</p> <p>This is a specialized customer service position requiring the ability to explain and apply specific City ordinances, policies and procedures.</p> <p>Duties require the ability to deal efficiently and professionally with a diverse customer base. This classification is distinguished from the Business Licensing Processor I by the ability to work more independently when handling and processing more complex issues and workflows.</p> <p>This position is eligible for full city benefits, including:</p> <ul> <li>Health Insurance (95% of premium paid by city) </li><li>Dental, Vision and Life Insurance </li><li>Paid vacation and personal leave </li><li>6-12 weeks of paid parental leave available </li><li>Retirement contributions toward a pension plan and/or 401(k) </li><li>A robust Employee Assistance Plan (EAP) </li><li>Up to $4,000 tuition reimbursement annually </li><li>Discounted supplemental benefits like pet insurance and legal services </li></ul> <p>TYPICAL DUTIES:</p> <ul> <li>Responds verbally or in writing to telephone, electronic and in-person inquiries regarding business licensing application, process, review, and fees. Explains City, state and professional code requirements, as well as City and departmental policies and procedures. Calculates applicable regulatory fees based on an established fee schedule. Routes calls to appropriate staff, as necessary. </li><li>Issues approved business licenses. Verifies and digitalizes daily business license intake through operating software, reporting, online applications, processing and mail in payments. Assists in follow-up action on returned checks or denied credit card payments by contacting individuals and businesses. </li><li>Utilizes a personal computer and related software to prepare letters, memos, reports, and to aid in the design, development and modification of section application forms; also to write e-mails perform research, and enter data into spreadsheets. </li><li>Researches the following types of information: daily records, accounts, State Department of Commerce registration, Division of Occupational and Professional Licensing registration. </li><li>Prepares business license denial letters and Certified Notices and Orders. Prepares information for hearings required by Attorney's Office when a regulatory license or business license has been denied. Receives and processes hearing requests. • Prepares invoices for payment through cashier, documents for scanning, and forms for inter-departmental processing. </li><li>Coordinates customer routing, restocking supplies, and general communication between staff and internal/external agencies. </li><li>Performs other duties as assigned. </li></ul> <p>MINIMUM QUALIFICATIONS:</p> <ul> <li>High school or equivalent diploma plus four years general office or customer service experience in a high public contact environment. Experience and training must include records management, research, and the use of computers for data entry and retrieval, word processing and spreadsheet function as well as experience in current office procedures, proper correspondence formats, letters and memoranda composition. </li><li>Demonstrated ability to exemplify subject expertise, develop and improve processes and provide related guidance to staff. </li><li>Must be well organized, meticulous and able to prioritize tasks. Ability to process and handle records utilizing both manual and automated filing systems. </li><li>Ability to conduct research, apply basic mathematical skills and effectively use a personal computer and related software. </li><li>Ability to work as a team member and relate well with co-workers, supervisors, other employees and the general public. </li></ul> <p>WORKING CONDITIONS:</p> <ul> <li>Light physical effort and usually comfortable working positions. Frequent standing and walking to counter. </li><li>Considerable exposure to stress as a result of human behavior, frequent deadlines, and job demands. </li><li>Frequent, prolonged exposure to computer monitor display screens. </li></ul> <p>CAREER LADDER:</p> <ul> <li>Incumbents may be advanced to a Business License Officer once the minimum qualifications for this job level are met. All promotions are contingent on the supervisor's recommendation, availability of funds, and concurrence of the department and the Department of Human Resources. </li></ul> <p>The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.</p> <p>All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.</p> <p>POSITION TYPE</p> <p>Full-Time</p> <p>POSITION SALARY RANGE</p> <p>$20.58 - $30.94</p> <p>DEPARTMENT</p> <p>Finance</p> <p>Full Time/Part Time:</p> <p>Full time</p> <p>Scheduled Hours:</p> <p>40</p>