<p>The Field Service Technician role requires travels throughout the assigned region, which includes Canada, providing installation, technical and repair services for Gravotech products. Services are provided on-site at customer locations or by telephone consultation. This is a remote/work from home position and can be located anywhere within the assigned service region.</p> <p>Reporting to the Field Service Supervisor, the Field Service Technician will receive general guidance from management but is expected to work independently, be self-directed and exercise sound judgment in achieving assigned objectives. Provides services to customers within the assigned region including but not limited to:</p> <ul> <li>Making service calls to customer locations to resolve equipment issues and repairs. </li><li>Technical troubleshooting, analysis and repair of equipment; to include computer software troubleshooting to diagnose conflicts and operation malfunctions. </li><li>Maintains positive customer relationships by addressing issues in a thorough and timely manner. </li><li>Conducts regular preventive maintenance on equipment and regularly updates customers on new technologies and products. </li><li>Works on-site at customer locations for installation of new equipment. </li><li>Assures new installations are correctly set up and working properly. </li><li>Provides training to customers on proper operation of equipment. </li><li>Reads and interprets technical documentation in order to fully understand operation and repair procedures for equipment. </li><li>Communicates regularly, in person or by telephone, with customers, clients and managers to respond to questions on operating and maintenance instructions, procedure manuals and safety rules. </li><li>Maintains clear and accurate maintenance and repair reports. </li></ul>