<p>About the Role</p> <p>Ariat is looking for someone to join our customer service team as a Receptionist/Customer service Call-Center representative. This representative will be assisting with front desk coverage as well as being responsible for providing customer service assistance to internal and external customers via email/tickets. As the receptionist, you would be the face of the company whose goal should be to leave an excellent first impression, for everyone who walks through the doors. Some keys must have in an ideal candidate include punctuality, personable, excellent written and verbal communication, receptionist experience in a professional setting and customer service experience. The schedule consists of being onsite Monday - Friday from 10:00 am - 7:00 pm to support front desk coverage for visitor sign-ins and the training schedule consists of being onsite on Monday to Friday from 8:00 am to 5:00 pm.</p> <p>You'll Make a Difference By</p> <ul> <li>Receiving and directing all corporate incoming calls. </li><li>Providing general assistance to callers by directing the appropriate customer service representative or a member of the sales force. </li><li>Greeting visitors and incoming contacts. </li><li>Ordering corporate office supplies. </li><li>Providing general assistance to multiple departments for special projects as needed. </li><li>Assisting in responding to emails and tickets from ariat.com inquiries. </li><li>Maintaining corporate contact lists, i.e. office extensions, sales reps, international office locations. </li><li>Receiving incoming mail. </li><li>Taking orders and answering questions relating to stock availability </li><li>Assisting consumers with processing product returns and repairs </li><li>Ordering tracking </li><li>Pricing </li><li>Maintaining accurate product knowledge in order to answer customer inquires </li><li>Other duties as assigned </li></ul> <p>About You</p> <ul> <li>Excellent verbal and written communication skills </li><li>Professional and friendly demeanor </li><li>Highly customer service oriented </li><li>Great attention to detail </li><li>Able to maintain composure during busy and/or stressful periods </li><li>Reliable, resourceful and punctual </li><li>Computer savvy </li><li>Excel and SAP experience is a plus </li><li>Bilingual candidates strongly preferred </li></ul> <p>About Ariat</p> <p>Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.</p> <p>The hourly range for this position is $20.00 - $22.00 per hour.</p> <p>The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.</p> <p>This contract position may be eligible for select benefits through the payrolling agency. Benefits may include medical, dental, and vision insurance options and 401k.</p> <p>Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email human.resources@ariat.com.</p> <p>Please see our Employment Candidate Privacy Policy at www.ariat.com/careers to learn more about how we collect, use, retain and disclose Personal Information.</p> <p>Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.</p>