<p>Position Summary:</p> <p>Serves as a subject-matter expert with deep knowledge of the core Epic application, related non-Epic products/applications and the supported operational processes. Typically focuses across multiple areas of a broad process within the supported application, most often encompassing significant integrations with related Epic and non-Epic systems. Applies a consultative approach in working across internal teams and external partners to understand and define difficult problems. Within standard protocols, independently manages the design, build/configuration, testing and ongoing support of assigned areas of the Epic application encompassing advanced configurations and/or complex implementations.</p> <p>Key Responsibilities :</p> <ul> <li> <p>Serves as a subject-matter expert, often certified in multiple Epic applications, responsible for complex builds, configurations, and enhancements with broad operational impact.</p> </li><li> <p>Leads integration efforts between Epic and non-Epic systems, coordinating with vendors and internal teams to ensure seamless functionality.</p> </li><li> <p>Uses a consultative approach to analyze operational challenges, identify root causes, and design long-term technical and process-based solutions.</p> </li><li> <p>Manages multi-month projects from inception to implementation, ensuring alignment with business needs and coordinating across multiple departments.</p> </li><li> <p>Oversees application upgrades, release note reviews, test script updates, and ongoing advanced maintenance tasks.</p> </li><li> <p>Facilitates cross-team communication, provides user training, presents to leadership, mentors junior team members, and may represent the team at national Epic events.</p> </li></ul> <p>Minimum Qualifications</p> <p>Education:</p> <ul> <li>Bachelor's Degree is required </li><li>An Associate's Degree with an additional 2 years of related experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's Degree. </li></ul> <p>Experience:</p> <ul> <li>3 years of experience directly involved in Epic application support and/or implememtation performing builds in the targeted application(s). Demonstrated experience performing moderately complex builds is required. </li><li>5 years EPIC experience is preferred </li><li>Training systems end-users directly or in providing substantive input to training curriculum or materials is required </li><li>Experience working directly in the specific domain (operational area) being supported: hospital revenue cycle, patient scheduling, finance/billing, etc. demonstrating an understanding of the unique challenges of the groups supported is preferred </li><li>Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically. </li></ul> <p>Certifications:</p> <ul> <li>Epic certification in Grand Central is required </li><li>Epic certification in second CORE application, EPIC Prelude, is to be obtained within one year of entry into the role. </li><li>Lean Six Sigma Green Belt is preferred </li><li>Epic Certification in RTE is preferred </li></ul> <p>#LI-Hybrid</p> <p>#LI-Hybrid</p>