<p>Job Responsibilities</p> <p>Sr. Info/Systems BA</p> <p>Department: IT Service Management</p> <p>Advertised Salary Range:</p> <p>Part/Full Time: Full Time</p> <p>About UofSC</p> <p>From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.</p> <p>Inclusive Excellence Statement</p> <p>Advertised Job Summary</p> <p>Senior Information Systems / Business Analyst</p> <ul> <li>Are you a high performer that enjoys meeting new people and providing solutions to IT needs? </li><li>Do you have excellent customer service and know how to make people feel validated? </li><li>Are you a patient person that enjoys challenges? </li><li>Are you results-oriented and eager to work with a variety of technologies? </li><li>Do you pride yourself on learning how things work and understanding end to end service delivery? </li><li>Do you like the flexibility of interacting with everyone from IT customers to IT technical subject matter experts? </li><li>Do you enjoy investigating, identifying, and solving complex problems using technology to document work, share information, and collaborating with your teammates? </li><li>Are you a high-energy self-starter that loves technology and will be comfortable recommending system updates? </li><li>Do you love sharing your knowledge and helping others understand processes and procedures? </li></ul> <p>Look no further! We want you to join the Division of Information Technology! Spend your days enjoying one of the most beautiful university campuses in America at the University of South Carolina, located in the vibrant capital city of one of the nation's fastest-growing states. Join us in revolutionizing the Division of Information Technology as we transform our campus into a cutting-edge technological marvel!</p> <p>This position serves as a Business Analyst supporting the ServiceNow platform and the Division of Information Technology (DoIT) Service Management team. The role partners with process owners, technical teams, and business stakeholders to analyze requirements, document processes, and translate business needs into scalable ServiceNow solutions aligned with ITIL best practices.</p> <p>Key Responsibilities:</p> <ul> <li>Leads comprehensive requirements gathering efforts for ServiceNow enhancements, implementations, and process improvements. </li><li>Facilitates discovery sessions, workshops, and stakeholder interviews to understand business needs, pain points, and operational objectives. </li><li>Documents current-state and future-state processes, creates detailed business and functional requirements, user stories, workflow diagrams, and acceptance criteria. </li><li>Reviews enhancement requests and demand intake items to assess feasibility, impact, dependencies, and risks. </li><li>Ensures requirements are traceable, prioritized, and aligned with strategic IT and Service Management goals. </li><li>Serves as a liaison between business stakeholders, technical teams, and Service Management leadership to ensure alignment of expectations and priorities. </li></ul> <p>What We're Looking For:</p> <ul> <li>A self-starter that enjoys a highly interactive team </li><li>Someone that is flexible and enjoys interacting with everyone from IT customers to IT technical subject matter experts </li><li>Someone who enjoys investigating, identifying, and solving complex problems using technology to document work, share information, and collaborating with your teammates </li><li>Someone who enjoys sharing knowledge and helping others understand processes and procedures. </li></ul> <p>Why Join Us?</p> <ul> <li>You'll enjoy the historic beauty of the University of South Carolina campus! Surrounded by amenities, and downtown Columbia, so you'll love where you work! </li><li>An engaging and collaborative on-campus environment. </li><li>A world-class team of supportive, united, and approachable IT professionals. </li><li>State retirement, paid holidays, and you will earn annual and sick leave monthly. </li></ul> <p>Perks of the University of South Carolina:</p> <ul> <li>Downtown COLA Location: Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events. </li><li>Energetic Leadership: Thrive under the guidance of an energetic and innovative leadership team dedicated to transforming IT at USC , making your role impactful and exciting. </li><li>Competitive Compensation + Some of the BEST benefits you can find! </li><li>Paid Tuition </li><li>Paid Parental Leave </li><li>Dependent Scholarships </li><li>State Benefits </li><li>State Retirement · </li><li>Work-Life-Balance: Full-time pay with a 37.5 work week </li></ul> <p>Minimum Qualifications (Classified and Unclassified positions)</p> <p>Preferred Qualifications</p> <ul> <li>ITIL Foundations certification is preferred. </li><li>Experience analyzing and documenting complex workflows and requirements of multiple teams or systems. </li><li>Experience with Microsoft Office applications, especially Teams, Word, Excel, and Visio. </li><li>Experience with Artificial Intelligence solutions. </li><li>Experience using a work management platform, such as ServiceNow. </li><li>ServiceNow training badges or certificates are preferred. </li><li>Exceptional facilitation skills. </li><li>Understanding of IT operations and technology. </li><li>Ability to act quickly, pragmatically and assertively under pressure to prioritize and resolve technical issues. </li><li>Self-motivated to initiate, originate action and be responsible for consequent decisions. </li><li>To effectively plan, prioritize and co-ordinate own and others' activities. </li><li>Drive solutions through persistent and thorough cross-functional teamwork </li></ul> <p>Knowledge/Skills/Abilities</p> <ul> <li>Strong knowledge of the ServiceNow platform and core capabilities, including ITSM (incident, problem, change), Service Catalog, CMDB , workflows/Flow Designer, reporting/dashboards, and integrations </li><li>Ability to gather, analyze, and document business and technical requirements </li><li>Excellent written and verbal communication skills, including experience engaging all staff levels up to executive leadership </li><li>Ability to manage multiple priorities in a complex, enterprise environment </li><li>Knowledge of policies, regulations, and governance frameworks </li><li>Sound judgment and ability to make independent decisions </li><li>Strong stakeholder engagement and relationship management skills </li><li>Analytical thinking with strong problem-solving and attention to detail </li><li>Ability to troubleshoot complex issues and resolve cross-functional challenges </li><li>Conflict resolution and collaboration skills across diverse teams </li><li>Basic knowledge of project management, tracking, and reporting techniques </li></ul> <p>Job Close Date</p> <p>07/02/2026</p> <p>Special Instructions to Applicant</p> <p>Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.</p> <p>We are only accepting applications submitted by July 2, 2026.</p> <p>The University of South Carolina offers a valuable benefits package including but not limited to:</p> <ul> <li>Health and Life Insurance </li><li>Retirement Programs </li><li>Paid Tuition </li><li>Dependent Scholarships </li><li>Annual Leave </li><li>Sick Leave </li><li>13 Paid Holidays (including an extended December holiday) </li><li>Paid Parental Leave </li><li>Professional Development Opportunities </li></ul> <p>Clickhttps://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsc.edu%2Fabout%2Foffices_and_divisions%2Fhuman_resources%2Fcareers%2Findex.php&data=05%7C01%7CKURTRS%40email.sc.edu%7Ceca45df616784275e15908dab2a706ac%7C4b2a4b19d135420e8bb2b1cd238998cc%7C0%7C0%7C638018727680845870%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=j6sQGvabHDZHDmRBFwMrq8P8QCuDmChuJ%2FH5%2F8hDRUw%3D&reserved=0 to learn more about why you should work at USC .</p> <p>To apply, please visit: https://apptrkr.com/7164858</p> <p>EEO Statement</p> <p>The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.</p> <p>Copyright 2025 Jobelephant.com Inc. 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