<p>Hyundai of Noblesville, a Penske Automotive Group dealership, is looking for a Lead Automotive Service Advisor to join our team and deliver extraordinary customer experiences.</p> <p>JOIN OUR TEAM</p> <p>At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.</p> <p>Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Lead Service Advisor sells and schedules needed service work in the service department. Promote and attain dealership standards for superior workmanship. Responsible for daily supervision and coaching of Service Advisors.</p> <p>WHAT WE HAVE TO OFFER</p> <ul> <li>Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." </li><li>Proudly named to Glassdoor's Best Places to Work </li><li>Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match. </li><li>Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests. </li><li>Values-driven culture built on integrity, professionalism, excellence, and teamwork. </li></ul> <p>WHAT WE ARE LOOKING FOR</p> <ul> <li>Genuine interest in providing an exceptional customer experience. </li><li>Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. </li><li>Excellent communication, interpersonal, and organizational skills. </li><li>Strong work ethic with the ability to work in a fast-paced, results-driven environment. </li></ul> <p>WHAT YOU CAN BRING TO THE TABLE</p> <ul> <li>Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs. </li><li>Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates. </li><li>Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy. </li><li>Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals. </li><li>Leadership: Ensure the team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale. </li></ul> <p>APPLY WITH US!</p> <p>If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!</p> <p>Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.</p> <p>Competencies</p> <ul> <li>Ability to assist in effectively hiring personnel required to meet departmental and organizational goals </li><li>Ability to manage, including recommendations on disciplining and terminating personnel as required to meet departmental and organizational goals </li><li>Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the manufacturer </li><li>Able to take direction from multiple employees and prioritize work </li><li>Good communication skills including the ability to listen to customers and determine how to assist them </li><li>Ability to work well in a team environment </li><li>Knowledge of automotive systems, tools and repair processes </li><li>Outstanding attention to detail with an commitment to quality </li><li>Ability to use technical reference materials and technical manuals in written and online formats </li><li>Ability to communicate technical terms to non-technical audience </li><li>Ability to follow processes to ensure quality and safety </li><li>Effective time management skills and ability to prioritize </li></ul> <p>Supervisory Responsibility</p> <p>None</p> <p>Work Environment/ Physical Demands</p> <p>Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis.</p> <p>Medium/Heavy Work---Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.</p> <p>This position will require the employee to be standing for prolonged periods of time</p> <p>This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis</p> <p>This position involves repetitive motion</p> <p>This position requires the ability to talk and hear</p> <p>Must be able to wear all required personal protective equipment</p> <p>May work in extreme heat or cold</p> <p>May encounter hazards</p> <p>Position Type/Expected Hours of Work</p> <p>Works evenings, weekends and holidays as required.</p> <p>Required Education and Experience</p> <p>High school diploma or the equivalent or equivalent combination of education and experience.</p> <p>Preferred Education and Experience</p> <p>High school diploma or the equivalent or equivalent combination of education and experience.</p> <p>Prior experience in service department.</p> <p>Additional Eligibility Qualifications (Certification/Licenses/Registrations)</p> <p>Valid Driver's License.</p>