<p>Must Have Technical/Functional Skills</p> <ol> <li> <p>Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.</p> </li><li> <p>Communication: Excellent verbal and written communication skills to interact effectively with users and team members.</p> </li><li> <p>Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.</p> </li><li> <p>AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.</p> </li><li> <p>Network/Server Knowledge - Familiarity with racking and stacking of Servers or switches</p> </li><li> <p>Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.</p> </li><li> <p>Customer Service Skills: Strong customer service orientation to provide a positive user experience.</p> </li><li> <p>Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.</p> </li></ol> <p>Roles & Responsibilities</p> <ol> <li> <p>Technical Support: Provide technical assistance to users experiencing hardware and software issues.</p> </li><li> <p>Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.</p> </li><li> <p>Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.</p> </li><li> <p>User Training: Train users in new technologies and provide guidance on best practices.</p> </li><li> <p>Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.</p> </li><li> <p>Collaboration: Work closely with other IT teams to resolve complex issues.</p> </li><li> <p>Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment functions properly before meetings and provide on-the-spot technical support during meetings.</p> </li><li> <p>iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.</p> </li></ol> <p>Salary Range $55000-$65000 year</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>#LI-SP1</p>