<p>Kforce has a client in Fitchburg, WI that is seeking a Senior AI Engineer.</p> <p>Responsibilities:</p> <ul> <li>The Senior AI Engineer will design, develop, and deploy Copilot Studio agents for customer and technical support </li><li>Build conversational AI workflows, including multi-step reasoning, autonomous task execution, and workflow automation </li><li>Implement scalable RAG pipelines, intent classification, and conversation orchestration. Integrate with Dynamics 365 Customer Service, Dataverse, Power Pages, and external APIs (CRM/ticketing platforms) </li><li>The Senior AI Engineer will ensure secure, scalable deployments with clean Dev/Test/Prod separation </li><li>Add telemetry to measure support outcomes and document architecture for long-term maintainability* Advanced Copilot Studio (topic/flow design), Power Platform (Power Automate, Dataverse) Dynamics 365 Customer Service (case creation, routing, field mapping) </li><li>Python (required), Node.js/TypeScript (preferred) </li><li>Experience with LLM frameworks (LangChain, LlamaIndex, OpenAI API, Azure OpenAI) RAG pipelines, vector databases (Pinecone, Weaviate, FAISS, Chroma) </li><li>Cloud experience (Azure preferred; AWS/GCP acceptable) </li><li>Solution lifecycle management (Dev/Test/Prod), portal security, and permissions </li><li>Strong problem-solving and analytical skills </li><li>Ability to work cross-functionally with Support, Product, and Engineering teams </li><li>Excellent communication and documentation </li><li>Customer-focused mindset </li><li>Experience with deploying an AI agent/chatbot that autonomously resolves 30-70% of support queries </li><li>Experience with measurable reduction in support ticket volume and resolution time </li><li>Experience with scalable frameworks for future expansion (multi-channel, voice, multi-agent) </li><li>Secure, reliable, guardrail-compliant AI systems experience </li></ul> <p>Preferred Experience:</p> <ul> <li>Built and deployed production-grade AI chatbots or support tools </li><li>Multi-agent orchestration and model tuning </li><li>Integrations with CRM/ticketing tools (Dynamics, Zendesk, Freshdesk) </li><li>Understanding of support flows, troubleshooting scripts, and escalation logic </li></ul>