<p>Associate, Manager, IT Operations</p> <p>Full Time (Monday-Friday 8AM-5PM)</p> <p>Fort Myers, FL</p> <p>The IT Operations Associate Manager is responsible for ensuring alignment within IT Department operations with organizational business objectives as documented and communicated by the IT Operations Manager. S/he plans, coordinates, and assists the manager with IT-related organizational activities as well as providing administrative/technical direction and support for daily operational activities of the IT department. This individual works closely with peer managers providing administrative support and information about the operations of the department in strategic growth and expansion of the organization. The IT Operations Associate Manager recognizes staff results through effective communication of job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; and initiating coordinating, and enforcing systems, policies, and procedures.</p> <ul> <li>Responsibilities Develop, manage, and coordinate, IT daily activities and operations in a results-driven fashion. </li><li>Manage and guide staff through effective communication of job expectations, planning, monitoring, and appraising job results. </li><li>Coach, counsel, and discipline employees with IT Operations Manager. </li><li>Provide administrative support and information about department operations to the IT Ops Mgr. </li><li>Work effectively with CIT managers and other leaders to align and streamline IT department operations with organizational business objectives. </li><li>Oversee and identify improvement opportunities and demonstrate the ability to implement them. </li><li>Manage Technical Support Specialists and other resources in the delivery of the IT service portfolio in a specific geography. </li><li>Manage the moves, adds, and changes along with the acquisition activities of the organization. </li><li>Manage and implement the realignment, communication, and implementation of departmental changes and direction as new organizational initiatives are developed and implemented. </li><li>Formulate and maintain a long-term strategic plan for acquiring and operating efficient and effective information-processing applications, technologies, and communications infrastructures. </li><li>Develop and maintain a service portfolio plan, including enhancements, replacement, and support of hardware and software systems. </li><li>Develop business case justifications and cost/benefit analyses for IT spending and initiatives. </li><li>Develop and maintain a sourcing strategy for IT assets, including application software, technical assets, and IT-related physical infrastructure. </li><li>Manage IT department operations, including allocation of resources. </li><li>Maintain planned and active IT projects to include business requirements, work plans, planned delivery milestones, allocated resources, and issues, with regular status reporting status to senior management. </li><li>Manage and review budgets for IT Operational capital and expense items, ensuring that they comply with stated goals, guidelines, and objectives. </li><li>Review IT support delivery performance to determine whether operating costs, productivity levels, and SLA requirements are met. </li><li>Benchmark, analyze, report, and recommend improvements to IT operational delivery processes. </li><li>Authorize and oversee the development, deployment, maintenance, monitoring, and ongoing support of all hardware and software based on company needs. </li><li>Provision oversight of team members' services, including help desk and technical support services. </li><li>Develop and implement all IT operational policies and procedures, including those for standards, purchasing, and service provision. </li><li>Establish and maintain regular written and in-person communications with senior management, cross-functional department heads, and team members regarding IT support activities. </li><li>Demonstrate excellent guest service to internal team members and patients. </li><li>Perform other related duties as assigned. </li></ul> <p>Qualifications</p> <ul> <li>Bachelor's degree in a related field; Information Technology and Information Systems preferred. </li><li>5+ years of relevant experience in Information Technology management experience. </li><li>Ability to learn and embrace new technologies and processes. </li><li>Demonstrate and model superior interpersonal and communication skills, customer service skills, and problem-resolution skills across the organization. </li><li>Provide superb customer service skills across the organization. </li><li>Proven technical aptitude and experience in healthcare technology systems. </li><li>Experience and knowledge of Microsoft Windows systems. </li><li>Familiarity with remote desktop support tools. </li><li>Ability to work independently in a fast-paced, cross-functional environment. </li></ul> <p>Physical Demands</p> <p>Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.</p> <p>Benefits:</p> <ul> <li>3 weeks PTO & 7 paid holidays </li><li>Medical, Dental, Vision </li><li>Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment) </li><li>401(k) with match </li><li>Employee Wellness </li><li>Other Employee Discount programs like Tickets at Work and cell phone discounts </li><li>Other benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more </li></ul> <p>Equal Employment Opportunity</p> <p>MPG is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class.</p> <p>Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment. Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, contact HRbenefits@mpgus.com.</p> <p>Why Millennium?</p> <p>Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.</p> <p>At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.</p> <p>Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.</p> <p>If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.</p>