<p>Job Title Service Advisor Heavy Duty Diesel Trucks and Equipment Location Butler Wisconsin Company Interstate Power Systems We are seeking a highly organized and detail oriented Service Advisor to join our heavy duty diesel truck and equipment service department The ideal candidate will excel in clerical tasks maintain exceptional organizational standards and provide outstanding customer service to ensure the smooth operation of the service department Key Responsibilities Customer Interaction Greet customers listen to their concerns and translate technical issues into clear work orders for technicians Communicate repair progress timelines and costs effectively with clientsWork Order Management Create track and close work orders accurately ensuring all details parts labor and services are documented correctlyClerical Excellence Perform administrative tasks including data entry filing and maintaining digital and physical records of service histories invoices and warranties with precisionDepartment Organization Maintain an orderly service department by managing schedules organizing paperwork and ensuring service bays are allocated efficiently Keep inventory records updated and coordinate parts orderingCommunication Liaison Act as the primary point of contact between customers technicians and parts departments to streamline operations and resolve issues promptlyCompliance and Documentation Ensure all service documentation complies with industry regulations and company policies including safety and environmental standardsTeam Support Assist the service manager in generating reports tracking key performance indicators KPIs and implementing process improvements to enhance department efficiencyQualifications Experience Minimum of 2 years in a service advisor or administrative role preferably in the heavy duty diesel truck equipment or automotive industrySkillsExceptional organizational and multitasking abilitiesProficient in clerical tasks including data entry and record keepingStrong computer skills including experience with service management software eg CDK Reynolds or similar and Microsoft Office SuiteExcellent verbal and written communication skills for customer and team interactionsAbility to interpret technical information and relay it clearly to non technical customersEducation High school diploma or equivalent required; associates degree or certification in automotivediesel technology or business administration preferredAttributes Detail oriented proactive and able to work in a fast paced environment Strong problem solving skills and a customer first mindsetCertifications Knowledge of diesel mechanics or industry specific certifications eg ASE Service Consultant is a plusWorking Conditions Full time position typically 40 50 hours per week with occasional overtime during peak periodsWork primarily in an office environment within the service department with some time spent in service baysMay require lifting light office supplies or parts up to 25 lbs and standing for extended periodsEmployee Benefits Competitive Wages Be paid your worthUniforms fully supplied by InterstateTool program availableTuition assistance for educational and ongoing career growthHealth dental and vision coverage begins on the first day of the following monthPaid Time Off PTO starts accruing day one of your full time employmentHolidays 6 Holidays and 2 Floating Holidays per year401K with company matchingLong Term Disability SuppliedShort Term Disability SuppliedLife Insurance SuppliedHealthiest You Virtual Health Care paid by InterstatePPE Reimbursement Safety Glasses and Safety Boot ReimbursementPet Insurance We care about our furry friendsEmployee Discounts available on products and servicesPaid Employee Assistance Program Free 247 Access to a guidance consultant regarding life challenges you or family member may facePaid Health and Well being screening for employees and their spousePlease note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with or without notice Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration Military Friendly Hiring IPSRT</p>