<p>Carries out all customer service activities such as responding to inquiries, processing orders and</p> <p>handling complaints, in a prompt, courteous and effective manner. This position works closely</p> <p>with customers and on-site management to handle various product inquiries, special requests,</p> <p>or discrepancies, shipping and receiving as well as billing and invoicing. The position requires</p> <p>positive interpersonal skills including effective verbal and written communication skills.</p> <p>Responsibilities:</p> <ul> <li>Manage shipping and receiving within our system in partnership with Distribution Center </li></ul> <p>Manager and Supervisors.</p> <ul> <li>Processing billing and invoicing with tight turnaround times and attention to detail. </li><li>Resolve any issues with billing, invoicing, shipping and/or receiving with customers and </li></ul> <p>internal management.</p> <ul> <li>Daily effective communication (email, phone, or in-person) with customers and internal </li></ul> <p>team members and management.</p> <ul> <li>Act as a liaison between the warehouse and the customer in administration of accounts and </li></ul> <p>between the office and customer regarding invoicing and credit changes.</p> <ul> <li>Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when </li></ul> <p>necessary.</p> <ul> <li>Observe all company safety rules and assist in enforcement as appropriate. </li><li>Other duties as assigned. </li></ul> <p>Schedule: Monday -Friday</p> <p>Hourly Rate $20.00</p> <p>Shift Differential $1.00</p> <ul> <li>High School Diploma or GED; or equivalent combination of experience and education; </li></ul> <p>Bachelor's degree in business or similar discipline preferred.</p> <ul> <li>3 years verifiable customer service experience </li><li>Strong written and verbal communication skills </li><li>Outstanding computer and data entry skills </li><li>Proficient in Microsoft Office suite </li></ul>