<p>Job Description</p> <p>At the LEGO Group, we are passionate about inspiring creativity and learning through play.</p> <p>Come join Our Team as an Order Management Specialist - Delivering Excellence in Customer Service and Operational Efficiency!</p> <p>Core Responsibilities:</p> <ul> <li> <p>Deliver Customer Service Excellence by elevating Detailed, professional, effective order management and service to partners and customers all the time.</p> </li><li> <p>Expertly engage with customers, internal sales and operational partners to secure flawless execution of order management.</p> </li><li> <p>Receive, transact, confirm, release orders according to distribution agreements.</p> </li><li> <p>Engage with the warehouse to secure coordination and prioritization of shipments.</p> </li><li> <p>Provide a high level of service through both call and mail inquiries with customers and internal partners.</p> </li><li> <p>Govern credit/debit notes, Goods Return and FOC Execution policy to secure compliance.</p> </li><li> <p>High commercial performance attention - We are the heartbeat of the business, consistently focusing and committing to ensure orders are processed smoothly.</p> </li></ul> <p>Play your part in our team succeeding</p> <p>Operational Center of Excellence leading and performing LEGO Education operational processes across demand, supply, logistics and order management to generate business impact through trusted and high-quality business partnering.</p> <p>While you will be passionate about the US market you will be part of a global order management team with colleagues across the world - all with the same ambitions to fulfill the orders of our customers.</p> <p>Do you have what it takes?</p> <ul> <li> <p>Proficient in SAP or similar order management system.</p> </li><li> <p>Experienced in order processing, order management systems, and/or inventory management.</p> </li><li> <p>Strong analytical and problem-solving skills, with a data-driven approach to decision-making.</p> </li><li> <p>Skilled at running multiple priorities in a dynamic, fast-paced environment.</p> </li><li> <p>Collaborative teammate with the ability to build effective partnerships across cross-functional teams.</p> </li><li> <p>Excellent communicator both verbal and written.</p> </li><li> <p>Proactive mentality, with a focus on continuous improvement and process optimization.</p> </li><li> <p>Adopts different ideas, opinions, and approaches to support building an inclusive culture.</p> </li><li> <p>Boston office-based position; minimum commutable days to office is 3 days per week.</p> </li></ul> <p>#LI-SK1</p> <p>#LEGOEducation</p> <p>#LI-Hybrid</p> <p>Compensation</p> <p>The salary for this position has a range of $72,885.00 - $109,327.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.</p> <p>Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.</p> <p>What's in it for you?</p> <p>Here are some of what to expect:</p> <p>Family Care Leave - We offer enhanced paid leave options for those important times.</p> <p>Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.</p> <p>Wellbeing - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based</p> <p>Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.</p> <p>Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme</p> <p>Your workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.</p> <p>We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.</p> <p>The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.</p> <p>We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow."</p> <p>The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.</p> <p>Thank you for sharing our global commitment to Children's Rights.</p> <p>We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.</p> <p>Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.</p> <p>Just imagine building your dream career.</p> <p>Then make it real.</p> <p>Join the LEGO team today.</p>