<p>Location:Coconut Point -23450 Via Coconut PointEstero FL 33928</p> <p>Department: Registration Services</p> <p>Work Type: Full Time</p> <p>Shift: Shift 1/9:00:00 AM to 5:30:00 PM</p> <p>Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour</p> <p>Summary</p> <p>Customer Service Representative Outpatient Registration</p> <p>Location: Coconut Point</p> <p>Schedule: Monday Friday, 9:00 AM to 5:30 PM</p> <p>Job Summary:</p> <p>We are seeking a friendly, compassionate, and customer-focused individual to join our team as a Customer Service Representative in Outpatient Registration at our Coconut Point location. In this role, you will be the first point of contact for patients and visitors, providing exceptional service and support while performing essential registration and administrative duties.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Greet and assist patients, visitors, and guests in a courteous and professional manner</p> </li><li> <p>Accurately register patients for outpatient services</p> </li><li> <p>Verify patient information, insurance coverage, and collect co-pays as applicable</p> </li><li> <p>Provide clear instructions and directions regarding appointments, procedures, and next steps</p> </li><li> <p>Answer incoming calls and respond to inquiries or direct to appropriate departments</p> </li><li> <p>Maintain confidentiality and comply with HIPAA and organizational policies</p> </li><li> <p>Work collaboratively with clinical and administrative teams to ensure a positive patient experience</p> </li><li> <p>Perform data entry and other clerical tasks as assigned</p> </li></ul> <p>Qualifications:</p> <ul> <li> <p>High School diploma or equivalent required</p> </li><li> <p>Previous customer service experience, preferably in a healthcare setting</p> </li><li> <p>Strong interpersonal and communication skills</p> </li><li> <p>Ability to multi-task in a fast-paced environment</p> </li><li> <p>Computer proficiency and attention to detail</p> </li><li> <p>Knowledge of insurance and medical terminology is a plus</p> </li></ul> <p>Schedule & Location:</p> <ul> <li> <p>Monday Friday</p> </li><li> <p>9:00 AM to 5:30 PM</p> </li><li> <p>Coconut Point Outpatient Registration</p> </li></ul> <p>Why Join Us:</p> <ul> <li> <p>Collaborative and supportive team environment</p> </li><li> <p>Opportunity to make a difference in patients lives every day</p> </li><li> <p>Comprehensive benefits package</p> </li><li> <p>Career growth and development opportunities</p> </li></ul> <p>The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.</p> <p>Requirements</p> <p>Education: High School Diploma or GED Required.</p> <p>Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.</p> <p>Certification: CPR required in Employee Health.</p> <p>License: None required.</p> <p>Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.</p> <p>US:FL:Estero</p>