<p>Overview</p> <p>Has the primary responsibility for all activity related to collection of Self-Pay accounts. Performs account research, balance verification, system maintenance, patient support, and verification of billing and policy compliance. Works with the patients, the Reimbursement Teams, Third Party Payers, Collection Agencies, as well as clinics/departments to maximize collections. Must use independent judgment on the prioritization of assigned tasks.</p> <p>Responsibilities</p> <p>Key Responsibilities:</p> <ul> <li>Manages patient accounts in accordance with established policies and procedures </li><li>Processes account transactions, investigates issues, and resolves or escalates as appropriate </li><li>Assists patients with financial inquiries and supports financial assistance application processes </li><li>Reviews and updates financial assistance accounts to ensure compliance with organizational guidelines </li><li>Utilizes Epic Resolute to manage daily self-pay account activities and resolve account discrepancies </li><li>Provides coverage for Customer Service functions as needed </li><li>Processes patient payments (check, cash, credit card) and ensures accurate data entry </li><li>Reconciles payment transactions to maintain financial accuracy and integrity </li><li>Performs other related duties as assigned </li></ul> <p>Qualifications</p> <p>Education</p> <p>High school diploma or equivalent required</p> <p>Minimum Requirements</p> <ul> <li>Minimum of two (2) years of data entry experience preferred </li><li>Minimum of one (1) year of clerical or customer service experience, preferably in a healthcare setting </li><li>Proficiency in data entry and reviewing patient demographic information within computer systems </li></ul> <p>Preferred experience - 1 year of healthcare/billing and collections/financial experience or minimum 5 years in a customer service role in a business setting. Four-year degree may substitute for required work experience.</p>