<p>Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.</p> <p>Responsibilities:</p> <ul> <li>Answer all calls, provide an exceptional customer service experience for all incoming/outgoing visitors. </li><li>Hospitality work: Perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. </li><li>May be asked to help set up/ take down conference rooms for meetings/events. </li></ul> <p>Mail Service:</p> <ul> <li>Will be cross trained to assist mail services as needed. This includes, but not limited to sorting/distributing mail, receiving/ tracking packages. </li><li>Provides 5-star customer service to all employees and visitors (in all forms of communication). </li><li>Answers incoming telephone calls and routes callers to the person who can best assist them. </li><li>Logs visitors into registration system. </li><li>Provides temporary badges/credentials for employees who forgot or lost their badge or are experiencing issues with their current badge. </li><li>Prioritizes calls and escalates customer service issues to the proper chain of command. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service. </li><li>Takes initiative to ensure the company phone and speed dial lists are current. </li><li>Responsible for training a back-up and providing guidance on policies and procedures. </li><li>Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate. </li><li>Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.). </li><li>Proactively seeks out additional work during downtime. </li><li>Follows up on loaned access cards for senior staff to make sure all are returned and contact Security if card is not returned by the end of the day. </li><li>Builds professional relationships with customers and other teams. </li><li>Maintains the reception area in a neat and orderly fashion to include visitor reading materials. </li><li>Maintains professionalism and composure when interacting with all callers/visitors. </li><li>Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone. </li></ul> <p>Qualifications:</p> <ul> <li>1-3 years receptionist experience in a corporate environment </li><li>Able to make on the spot decisions focused on client service </li><li>Must be able to demonstrate resourcefulness and perseverance </li><li>Comfortable communicating across all levels of the business </li><li>Microsoft Office Suite with basic skills in: Outlook, Word, Excel and PowerPoint </li><li>Articulate and communicate in a positive and professional manner to all callers and visitors </li><li>Strong organizational, time management and customer service skills </li></ul> <p>WATCH Where Service Matters:</p>