<p>Description</p> <p>Be there for life's milestones. The Service Center is seeking two SCOPE interns for the Service Center in North Minneapolis and the Vital Records Unit in downtown Minneapolis. In the service center representative role, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. In the vital records role, you will work with the Vital Records unit and the Vital Records Digitization team to prepare, process, record, inventory and correct a variety of licenses, permits, registrations, certificates, and applications. You will also learn how to create training documentation for new processes.</p> <p>These internships are a match for you if you are customer focused, a detail-oriented student, self-motivated, can work independently, prioritize tasks, and multitask in a very fast paced environment. These internship gives you an opportunity to work with current and historical vital record documents.</p> <p>SCOPE (Student Collegiate Opportunities for Professional Employment) is a county-wide program to employ students from colleges and other post-secondary learning institutions as interns in order to prepare them for future employment opportunities with the county.</p> <p>These positions are eligible for benefits including, but not limited to, health, life, and dental insurance, paid time off (PTO), and an annual tuition reimbursement of up to $5,250.</p> <p>Find us here at upcoming career fairs!</p> <p>Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.</p> <p>Location and hours:</p> <p>These positions are located at the North Minneapolis Service Center at 1100 Plymouth Avenue Minneapolis, MN 55411 or the 625 building at 625 4th Avenue South, Minneapolis MN 55415. Work hours may be scheduled Monday through Friday, 8 a.m. - 4:30 p.m. with some flexibility. This internship will require working 20 hours per week. When school is not in session the intern may work up to 40 hours per week depending on student interest and availability. This internship is expected to start February 2026 and may last up to one year in duration with a potential to extend.</p> <p>About these position types:</p> <p>These are a limited duration, part-time, benefit earning position.</p> <p>These positions are internally classified as a SCOPE Service Center Representative.</p> <p>Click here to view the job classification specification.</p> <p>Individuals hired into a SCOPE internship class are temporary and part-time. They may be eligible to be appointed to a regular position after completing their educational program.</p> <p>Under the U.S. Department of Homeland Security (DHS) and Minnesota Statues 171.017 requirements, and as Hennepin County's service center employees issue driver's licenses and identification cards, Minnesota law requires applicants to undergo a background check including fingerprinting conducted by the Bureau of Criminal Apprehension. Certain offenses are considered disqualifying; those are listed in Code of Federal Regulations, title 49, section 1572.103. To see list, click here.</p> <p>In the service center representative position, you will:</p> <p>(Located at the North Minneapolis Service Center at 1100 Plymouth Avenue Minneapolis, MN 55411)</p> <ul> <li>Provide services for: marriage applications, licenses and certificates (including same-sex and opposite-sex marriages); driver's licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; watercraft, snowmobile and ATV registrations; birth and death certificates; notary services and notary commission filings; marriage officiant filings; voter registration; and real estate tax payments. </li><li>Prepare and process various applications and documents for county and state agencies and collect appropriate fees. </li><li>Provide accurate and complete information and instructions to the public regarding laws, policies, procedures and resolve routine customer complaints. </li><li>Enter data and update records into various county and state programs. </li><li>Perform cashiering, reception desk, and telephone duties. </li></ul> <p>In the vital records position, you will:</p> <p>(Located at the 625 building at 625 4th Avenue South, Minneapolis MN 55415)</p> <ul> <li>Support reverification of historical Vital Records documents. </li><li>Document, prepare, process, record, inventory and correct a variety of licenses, permits, registrations, certificates, and applications. </li><li>Assist with developing materials, trainings, and new processes. </li></ul> <p>Need to have:</p> <ul> <li>Current enrollment in an associate, bachelor's, or master's degree program for the 2025-2026 academic school year. </li><li>18 months or more of general clerical or public contact/public service (customer service) experience. </li><li>Access to reliable transportation. </li></ul> <p>Nice to have:</p> <ul> <li> <p>Experience:</p> </li><li> <p>Providing in-person customer service.</p> </li><li> <p>Working in a fast-paced environment.</p> </li><li> <p>Using a computer, the internet, and computer applications, such as Microsoft Word, Excel, Google documents, Power Point, Google slides, Outlook, Google email/calendar, or Google Sheets.</p> </li><li> <p>Multitasking and using multiple computer applications daily.</p> </li><li> <p>Handling money or processing payments.</p> </li><li> <p>Processing driver's licenses and/or motor vehicle renewals.</p> </li><li> <p>Using scanning and imaging software such as FileNet and Kofax.</p> </li><li> <p>Working in a fast-paced environment.</p> </li><li> <p>Ability to:</p> </li><li> <p>Work effectively with vendors, departments and county staff in a professional manner and be respectful to others.</p> </li><li> <p>Communicate effectively both verbally and in writing.</p> </li><li> <p>Learn software tools and programs to accomplish assignments.</p> </li></ul> <p>Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.</p> <p>About the department:</p> <p>Hennepin County Service Centers partners with the State of Minnesota to provide driver's license/ID, motor vehicle registration, birth, death, and marriage records, marriage license, snowmobile/ATV/boat registration, and a variety of other public services to residents. Locations include Maple Grove, Brookdale, Ridgedale, Southdale, Midtown, Government Center, and North Minneapolis Service Centers. Support areas include Vital Records, Call Center/Remote Processing, and Learning and Development Units.</p> <p>About Hennepin County:</p> <p>Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.</p> <p>Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at Learn more at The Bridge (select guest).</p> <p>Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.</p> <p>Your future. Made here.</p> <p>This posting may be used to fill current and future vacancies.</p> <p>Watch this video for application best practices and tips.</p> <p>Hennepin County values employee retention and engagement through a culture of individual development. If you are a current employee looking for an internship you are responsible for communicating and seeking approval from your supervisor/manager on an arrangement on schedule and workload prior to accepting the paid internship position. The compensation for the internship will be paid at the amount advertised in this posting.</p> <p>If you have any questions, please contact:</p> <p>Talent Acquisition division</p> <p>Hennepin County Human Resources department</p> <p>Submit a request at hennepin.us/ask-hr or 612-348-7855</p> <p>internship2000</p> <p>Volunteer opportunities are unpaid work experiences and are nonpermanent positions without benefits.</p> <p>01</p> <p>The requirements of these positions are:</p> <p>These positions are located either at the North Minneapolis Service Center at 1100 Plymouth Avenue Minneapolis, MN 55411 or the 625 building at 625 4th Avenue South, Minneapolis MN 55415.</p> <p>These internships require working 20 hours per week. When school is not in session the intern may work up to 40 hours per week depending on student interest and availability.</p> <p>Work hours may be scheduled Monday through Friday, 8 a.m. - 4:30 p.m. with some flexibility.</p> <p>This internship is expected to start February 2026 and may last up to one year in duration with a potential to extend.</p> <p>Access to reliable transportation.</p> <p>Are you willing and able to meet these requirements?</p> <ul> <li>Yes </li><li>No </li></ul> <p>02</p> <p>These internship are only available for students currently enrolled in an associate, bachelor's, or master's degree program for the 2025-2026 academic school year. program. Select your student status for the 2025-2026 academic school year.</p> <ul> <li>Current enrollment in an associates degree program </li><li>Current enrollment in a bachelor's degree program </li><li>Current enrollment in a master's degree program </li><li>None of the above </li></ul> <p>03</p> <p>List the school(s) you attend and indicate your major area(s) of specialization. If you do not have post-high school education, type "None" in the space provided.</p> <p>04</p> <p>State your expected graduation date (month/year) in the space below.</p> <p>05</p> <p>Which of the following areas are you interested in being considered for? Check all that apply.</p> <ul> <li>Service Cetner Representative </li><li>Vital Records </li><li>Neither of the above </li></ul> <p>06</p> <p>How many months of general clerical or public contact/public service (customer service) experience do you have?</p> <ul> <li>I do not have this experience </li><li>Less than 18 months </li><li>18 months or more </li></ul> <p>07</p> <p>Describe your work experience providing general clerical or public contact/public service (customer service) experience, referencing positions listed in your application/resume. If you do not have this experience type "None" in the space provided.</p> <p>08</p> <p>Which of the following tasks have you performed as a routine part of a job where you handled cash transactions? Check all that apply.</p> <ul> <li>Counted cash manually </li><li>Entered amount of cash received in computer or computerized cash register </li><li>Issued receipt for cash received </li><li>Made change </li><li>Received cash </li><li>None of the above </li></ul> <p>09</p> <p>Do you have experience with using scanning and imaging software such as FileNet and Kofax?</p> <ul> <li>Yes </li><li>No </li></ul> <p>10</p> <p>Describe your experience using scanning and imaging software such as FileNet and Kofax, referencing positions listed in your application/resume. If you do not have this experience type "None" in the space provided.</p> <p>11</p> <p>Which of the following computer applications do you have experience using? Check all that apply.</p> <ul> <li>Microsoft Word or Google documents </li><li>Power Point or Google slides </li><li>Outlook or Google email/calendar </li><li>Microsoft Excel or Google Sheets </li><li>None of the above </li></ul> <p>12</p> <p>Do you have experience working in a fast-paced environment?</p> <ul> <li>Yes </li><li>No </li></ul> <p>13</p> <p>Describe your experience working in a fast-paced environment, referencing positions or school projects listed in your application/resume. If you do not have this experience, type "None" in the space provided.</p> <p>14</p> <p>In addition to English, identify the language(s) in which you consider yourself fluent:</p> <ul> <li>Spanish </li><li>Hmong </li><li>Somali </li><li>Russian </li><li>Laotian </li><li>Vietnamese </li><li>American Sign Language </li><li>Amharic </li><li>Cambodian </li><li>Cantonese </li><li>Bosnian </li><li>Mandarin </li><li>Oromo </li><li>Lakota/Dakota/Nakota </li><li>Ojibwe </li><li>Other American Indian language(s) </li><li>Other </li><li>None of these </li></ul> <p>15</p> <p>If you indicated "Other" in the previous question, please list the other language(s) in which you are fluent.</p> <p>16</p> <p>Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.</p> <ul> <li>College or university (job board, career services, or instructor) </li><li>Community or nonprofit organization (counselor, job board, etc.) </li><li>Employee or recruiter of Hennepin County (supervisor/manager, colleague, or Human Resources) </li><li>Friend or family member that is not a Hennepin County employee </li><li>Hennepin County job notification emails </li><li>Indeed.com </li><li>Job fair or networking event </li><li>LinkedIn </li><li>Print advertisement (flyer, postcard, billboard, transit ad, etc.) </li><li>Professional association (ASCE, APWA, ISACA, etc.) </li><li>Social media (Handshake, Facebook, X, Instagram, etc.) </li><li>hennepin.jobs or governmentjobs.com </li></ul> <p>17</p> <p>For the recruitment source selected above, please provide the specific name of the person, website, or media source.</p> <p>Required Question</p> <p>Employer Hennepin County</p> <p>Address Hennepin County Government Center</p> <p>300 South Sixth Street</p> <p>Minneapolis, Minnesota, 55487</p> <p>Phone 612-348-7855</p> <p>Website https://www.hennepin.us/jobs</p>