<p>SUMMARY:</p> <p>Focuses on managing incoming and outgoing phone calls directing them to the appropriate individuals or departments and potentially handling other administrative tasks. They operate a switchboard or multi-line phone system answer calls promptly provide information take messages and ensure accurate records are maintained.</p> <p>KEY RESPONSIBILITIES:</p> <p>? Answering and Transferring Calls: Promptly answer incoming calls provide information and transfer calls to the correct person or department.</p> <p>? Taking and Relaying Messages: Accurately record and transmit messages to the appropriate personnel.</p> <p>? Operating the Switchboard: Manage the switchboard system efficiently and effectively.</p> <p>? Administrative Tasks: May include data entry updating phone directories and other clerical duties as needed.</p> <p>? Providing Information: Provide basic information to callers such as area codes telephone numbers or directions.</p> <p>? Handling Emergencies: Know how to interrupt a busy line in case of an emergency. ? Other Duties: May include greeting visitors maintaining the reception area and assisting other departments.</p> <p>? Opens/closes switchboard following standard procedure.</p> <p>? Screens all calls and following clinic guidelines directs appropriately to physicians other medical personnel administrators and support staff. Keeps records of switchboard function as directed.</p> <p>? Takes messages following guidelines related to timeliness and places return calls as requested.</p> <p>? Pages staff and makes announcements as directed.</p> <p>? Announces emergencies following clinic protocol.</p> <p>? Assists other departments as directed.</p> <p>REQUIRED QUALIFICATIONS:</p> <p>The job holder must demonstrate current competencies applicable to job position.</p> <p>EDUCATION:</p> <p>High school diploma or equivalent</p> <p>EXPERIENCE:</p> <p>Minimum of one year experience in switchboard operations preferably in health care setting.</p> <p>KNOWLEDGE/REQUIREMENTS:</p> <p>? Knowledge of clinic policies and procedures related to switchboard operations</p> <p>? Knowledge of how to operate switchboard equipment</p> <p>? Knowledge of customer services principles and techniques.</p> <p>SKILLS:</p> <p>? Skill in screening and directing calls in pleasant and expeditious manner.</p> <p>? Skill in efficiently operating console and peripherals</p> <p>? Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison.</p> <p>ABILITIES:</p> <p>? Ability to adapt and learn how to multitask.</p> <p>? Ability work cooperatively as member of clinic's front-line service team.</p> <p>? Ability to respond to stressful/emergency situations in calm and effective manner.</p> <p>ENVIRONMENTAL/WORKING CONDITIONS:</p> <p>Office setting. Minimal exposure to communicable diseases.</p> <p>PHYSICAL/MENTAL DEMANDS:</p> <p>Must be able to sit up to 8 hours/day. Occasional stress from dealing with upset customers and/or emergency situations.</p> <p>.</p> <p>Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.</p> <p>Location: BHMG-North Dartmouth-535 Faunce Comer Rd USA:MA: North Dartmouth</p> <p>Work Type: Full Time</p> <p>Shift: Shift 1</p> <p>Union: Non-Union</p>