<p>JobID: 210638617</p> <p>Category: Client Advisory</p> <p>JobSchedule: Full time</p> <p>Posted Date: 2025-06-18T20:01:19+00:00</p> <p>JobShift:</p> <p>Base Pay/Salary: Chicago,IL $71,300.00-$107,000.00</p> <p>As a Client Service Account Manager, within J.P. Morgan Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.</p> <p>Job Responsibilities</p> <ul> <li>Key advisor and proactive partner to the client, providing advice/consultation on decision making </li><li>Able to work independently on projects and client inquiries. </li><li>Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction </li><li>Client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues </li><li>Convey complex ideas and client issues with confidence </li><li>Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services (TS) product capabilities </li><li>Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes </li></ul> <p>Required Qualifications, Skills and Capabilities</p> <ul> <li>Minimum of 5+ years of relevant industry and/or functional experience </li><li>Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions </li><li>Technical knowledge/comprehension to recommend value-added solutions for clients and partners. </li><li>Intermediate understanding of Real Time Payments, API's, Digital Wallets, and Payment Transmissions. </li><li>Ability to present oral and written communication in an organized, clear and confident manner </li><li>Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments. </li><li>Ability to multi task handling different industry demands simultaneously. </li><li>Ability to effectively partner with internal colleagues and external clients </li><li>Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise </li></ul>